Deployment Officers - Single Data Entry (SDE) program at Medecins Sans Frontieres (MSF)

Tasks & Responsibilities

Deployment Execution & Technical Readiness

• Send out, follow up on, and consolidate pre-deployment readiness checklists for target field missions and projects.
• Physically or remotely inspect site readiness based on specific location requirements (e.g., Pharmacies & Warehouses)
• Coordinate with field focal points to secure resource availability for upcoming deployment cycles
• Execute on-site deployment activities, including user onboarding, Go-Live support, and immediate troubleshooting

Field Readiness & Stakeholder Engagement

• Ensure missions are fully deployment-ready by bridging coordination between field leadership, IT, and supply teams
• Facilitate local change management initiatives to actively drive stakeholder engagement and user buy-in
• Support capacity transfer to field teams to enable autonomous post-deployment troubleshooting, progressively reducing central support reliance

Training Workshops & Capacity building

• Collaborate with training stakeholders to prepare localized training materials and pre-workshop checklists
• Conduct high-impact in-person training and interactive webinars for various trainee demographics
• Facilitate Training of Trainers (TOT) workshops to build autonomous, sustainable local capacity

Go-Live, Adoption & Deployment Material Evolution

• Monitor user adoption metrics and address deployment resistance or localized blockers
• Track and report key deployment KPIs to the Deployment manager, including time-to-deploy, adoption rates, error reduction, and user satisfaction
• Capture lessons learned from field deployments and share with the Deployment manager for updates to the central deployment kit, tools, and user guidance
• Ensure all deployment materials remain adapted to local mission contexts, infrastructure, and user profiles (connectivity, language, literacy)

Qualifications

Education

• Degree in Supply Chain, Project Management, IT Systems, Pharmacy Stock/Warehouse management or related field.
• Relevant certifications (Training of Trainers, Change Management) are assets.

Experience

• At least 2 years of experience in project deployment, ideally within new digital tools in complex field environments.
• Strong MSF field experience in supply chain, logistics or pharma (minimum 1 year).
• Proven experience in conducting complex roll-outs and change management in challenging humanitarian settings.

Languages:

• Fluent in English (written and spoken); French is essential.
• Spanish or Arabic an asset

Competencies

Technical Competencies

• Strong understanding of supply chain workflows, particularly stock management.
• Strong capacity building and knowledge transfer skills.
• Solid knowledge of deployment of IT solutions is an advantage.
• Familiarity with UniField, Isystock, or other MSF-relevant tools preferred.

Behavioral/General Competencies

• Highly Organized: Able to manage multiple locations in different phases of deployment in parallel.
• Agile Problem Solver: Strong troubleshooting abilities with ability to spot patterns to resolve challenges on the fly.
• Independent & Mobile: High flexibility to navigate various travel contexts independently with minimal assistance.
• Interpersonal dynamics: Strong influencing, negotiation, and cross-cultural communication skills tailored for matrixed, non-hierarchical environments.

Other benefits include;

• Annual Leave: 25 days of annual leave per year.
• Other Holidays: sick leave, circumstantial leave, maternity leave (21 weeks), paternity leave (4 weeks), own affairs days off, etc.
• Employer Pension contribution: 10% of basic salary:
• International insurance for both medical and disability**.**
• Relocation support; based on MSF EA terms/conditions.
• Work-life balance: Daily flexi-hours and 2 days working from home possible.
• School fees benefits: for eligible dependents, based on individual & administrative status.
• Diverse team composition; Collaborate with a global network of talented professionals, bringing diverse perspectives and expertise from around the world.
• Career Development: MSF provides many learning resources (online learning resources, regular trainings – including language, Peer to peer learning.
• Mobility: You will have opportunities to travel abroad for work, meetings, trainings and workshops; giving you a chance to experience different cultures and broaden your professional network.
• Annual home leave ticket: To be taken once every year for both staff and eligible dependents back to their home country for vacation. Only applicable to non-Kenyans and based on individual & administrative status.