Project Manager (Customer Support) at Krones LCS Center East Africa Limited

Key Responsibilities

1. Support customers, offer solutions and assist in troubleshooting
2. Liaising and coordinating between customer and KAG Project Management 
3. Claim and reclamation management
4. Attend to breakdowns telephonically and physically if need be
5. Manage the utilization and upskilling of the service technician 

Knowledge and experience

• Knowledge in project management principles and techniques
• Ability to motivate a team of direct reports
• Strong verbal and written skills
• Knowledge of Krones technology and its range of equipment (added advantage)

Qualifications and education required

• Diploma/University Degree in Engineering
• 8-12  years experience working in a Krones industry and it’s affiliates
• 5-7 years experience in managing/leading a team

Personal competencies

• Self-motivated, independent, solution orientated, a deadline-driven individual with solid time management skills
• Strong analytical ability, attention to detail and strategic thinker
• Project a professional image, lead by example, encourage teamwork and compliance with work processes and procedures
• Build mutually beneficial relationships internally and externally

Computer Skills

• MS Office – Word, Excel, PowerPoint, Project
• SAP (preference)

Literacy

• Ability to read/write and communicate in English

Management Ability

• Perform varied work assignments and constantly prioritize workload by ensuring that deadlines and clients expectations are met or exceeded where possible
• Ability to work in a high volume and intense working environment
• Solution orientated and results-driven
• Professional liaison with all levels of management and technical clients, both internally and externally
• Client-focused
• Administration skills
• Strong leadership and mentoring skills to colleagues and clients

Other

• Able to travel both domestic and foreign
• Possess a valid passport