Project Manager at Safaricom Kenya

Brief Description

Reporting to the Senior Manager – Enterprise Projects Delivery, the position holder will oversee and manage the end-to-end deployment of enterprise customer projects using proven methodologies & techniques across project initiation, planning, execution, monitoring and reporting, risk management, quality assurance & communications to closure while adhering to constraints of scope, cost, time and quality.

Responsibilities

• Analyze project scope and contractual elements,
• Plan, identify and mobilize resources personnel, technology & material required to deliver customer satisfaction.
• Liaise with relevant technical and customer service teams internal and external to plan project work and ensure that the linkages between the various teams capture all the tasks that need to be carried out in a specific project within a specific timeframe. 
• Develop and execute project implementation schedules and plans and revise them as appropriate to meet changing needs and customer requirements.
• Effectively apply standard project implementation methodology and enforce quality standards.
• Coordinate and manage cross functional activities & 3rd party roles for project success.
• Track and manage day-to-day operational, technical and logistical aspects of projects.
• Identify and mitigate risks.
• Keep project stakeholders regularly informed of project plans, schedules and changes through timely status reports.
• Communicate essential project information to cross functional teams and conduct follow through for timely action
• Prepare project documentation and review deliverables before handover to client.
• Conduct customer User Acceptance Tests (UAT) prior to project commissioning.
• Provide copies of relevant documentation to the Business Support Team for onward service support & SLA enforcement.
• Ensure timely and accurate billing by Finance

Qualifications

• Degree in a business discipline, IT or Engineering
• 5 years’ experience in managing IT & Telecoms Projects in a dynamic Service oriented delivery environment.
• Good knowledge of Enterprise products and solutions.
• Excellent written and verbal communication skills (articulate) coupled with good listening and critical reasoning skills.
• Good report writing skills coupled with excellent presentation skills.
• Experience in centralization/integration processes where functions need to be realigned.
• Ability to handle multiple projects at once, navigate through conflicting priorities and stakeholder expectations.