Project Manager at Teleperformance Kenya

Responsibilities

• Project manager multiple small to medium scale projects from scoping through to implementation and roll out.
• Partner with cross-functional partners internally and externally (such as Markets, Policy, Quality, Training and WFM) to enable outsourcing operations that help improve our community experience and support.
• Identify potential risks or issues with project implementations, and proactively drive communication with internal and external stakeholders during projects.
• Translate business requirements into implementation plans, furthering our mission of protecting and supporting our client’s community.
• Play an active role by contributing to improving policies, product, process and support system solutions.

Recommended Qualifications

• 3+ years Project Management experience, with expertise in process management, operations-based projects and a strong track record in implementation of these projects.
• Proven ability to manage multiple projects concurrently through to successful implementation in an operational environment.
• Ability to work in a fast-paced environment with minimal guidance.
• Experience working with internal/ external stakeholders in multiple geographic regions.

We thank all applicants for their interest, however due to the large volume of applications we receive, only shortlisted candidates will be contacted.