Property Manager / Caretaker at a Reputable Company

Seeking a dedicated and hands-on Property Manager/Caretaker to oversee the day-to-day operations of the mall. This is a dual-focus role requiring someone equally comfortable managing facilities and building strong relationships with tenants. You will be the first point of contact for all property-related matters and the key person ensuring the mall runs smoothly, safely, and professionally at all times.

KEY RESPONSIBILITIES

Facilities & Maintenance

• Oversee the general upkeep, cleanliness, and appearance of the mall premises including common areas, parking, and exterior
• Coordinate and supervise maintenance, repairs, and service providers (plumbing, electrical, cleaning, security, etc.)
• Conduct regular property inspections and proactively identify and resolve issues before they escalate
• Manage relationships with contractors and vendors, ensuring work is completed to standard and on time
• Monitor and maintain all utilities, equipment, and infrastructure including CCTV, generators, and water systems
• Ensure compliance with health, safety, and fire regulations at all times

Tenant Relations

• Serve as the primary point of contact for all tenants  handling inquiries, complaints, and requests promptly and professionally
• Support tenant onboarding and move-in/move-out processes
• Monitor lease compliance and flag any concerns to property ownership
• Build and maintain positive, long-term relationships with all tenants
• Coordinate with tenants on renovations, fit-outs, or any works affecting their units
• Collect and track rent payments and report arrears to management

Administration & Reporting

• Maintain accurate records of maintenance schedules, contracts, tenant communications, and expenses
• Prepare regular reports for property ownership on operations, occupancy, and issues
• Assist with budget tracking for property operational costs
• Enforce mall rules, regulations, and policies consistently and fairly

QUALIFICATIONS & EXPERIENCE

• Diploma or degree in Property Management preferred but not required , Real Estate, Facilities Management, or a related field
• Minimum 3 years of experience in property management or a similar caretaker role, preferably in a commercial or retail setting
• Solid understanding of building systems, maintenance best practices, and health & safety standards
• Experience working with contractors, vendors, and service providers
• Proficiency in basic computer applications (MS Office, email)
• Familiarity with Kenyan property laws and landlord-tenant regulations is an added advantage

SKILLS & ATTRIBUTES

• Strong interpersonal and communication skills  able to work with tenants, contractors, and ownership with professionalism and tact
• Highly organized with good attention to detail
• Problem-solver who can think on their feet and act decisively
• Reliable, trustworthy, and able to work with minimal supervision
• Physically able to conduct property inspections and oversee hands-on maintenance work
• Fluent in English and Swahili

WHAT WE OFFER

• Competitive salary commensurate with experience
• Stable, full-time employment in a growing commercial property
• Opportunity to grow with the property and take on increased responsibility over time