Provision of Catering/Canteen Services at International Union for Conservation of Nature

GENERAL

• IUCN puts at the disposal of the Caterer, basic kitchen facilities at its offices at Wasaa Conservation Centre, Mukoma Road off Magadi Road and the canteen area for free in the condition they are in at the time of signing an agreement. An updated inventory will be signed by both party as part of the agreement.
• IUCN is currently sourcing for a credible catering service provider to offer catering services from its fully equipped Kitchen and cafeteria for IUCN staff. NOTE that the Kitchen is fully equipped by IUCN
• IUCN covers the cost of electricity and water to be able to subsidize the cost of the meal for its staff.
• Operating in an environment where the kitchen facilities, the canteen area, the electricity, and water are for free, the cost of the meals are considered subsidized, thus, the Caterer offers food and beverage at a reasonable rate.
• No minimum guarantee will be furnished to the Caterer towards consumption of food items. He/she is advised to maintain the highest quality at the minimum possible prices to attract the maximum number of IUCN staff to avail canteen services.
• The contract will be initially one year with possibility of extension depending on performance up to a period of 3 years.

CANTEEN SERVICES REQUIRED: THE CATERER:

• Provides a variety of food, snacks, and beverage services to the IUCN staff and visitors. Please provide Lunch Menu of the week (Monday to Thursday) under Annex 1. (Price ranging from Kes 150 vegetarian options, and Kes 250 for meat options). Please note that the estimated number of staff that will eat lunch at the canteen on average per day shall range between 15 to 30 though the IUCN cannot guarantee the minimum number of consumptions.
• Provides coffee break service during meetings (coffee/milk/Tea and some bites) as per the request.

Please provide your offer under Annex 2

• Avail a bakery shop and offer variety of bakery products. Please provide your offer under Annex 3
• Manage drinking water dispensers - duly receive water fountain bottles from IUCN contracted supplier and distribute them evenly as per consumption to the various water cooler / dispensers in the office and collect empty bottles to return to the supplier, while ensuring proper care and hygiene is taken in handling the said bottles and dispensers.
• Provides catering service during events (farewell, birthday, etc.) as per the request (above provided prices may be used)

OBLIGATIONS OF THE CATERER:

• The Caterer is required to keep the facilities clean and to maintain high standards of hygiene and to ensure that food and beverage served are fresh and of good quality in order to ensure the health and well-being of persons consuming is in no way put at any risk whatsoever.
• The Caterer ensures periodic inspection of the cafeteria from a competent local authority and obtain health certificate.
• The Caterer confirms always having and ensuring compliance with all requirements (trade, commercial, health, legal and any other, if relevant) needed to carry out the terms of this service.

Please provide such documents.

• The Caterer is responsible to ensure the equipment’s in the kitchen are used and maintained in good working order. Damage and breakage due to bad manipulation, carelessness will be the responsibility of the caterer.
• Utilities, mainly city water and electricity shall be paid for by the IUCN. Cooking gas is at the cost of the caterer. The Caterer ensures the use of utility responsibly and economically.
• The Caterer to ensure all staffs are Covid-19 compliant according to the government directive and to provide all documents needed to ascertain this. In case of additional vaccination needed due to environmental situations the same will be done and undertaken by the caterer.
• Employ their own skilled and experienced staff to run the catering roles to including service and kitchen production
• Ensure current service standards (timeliness, quality, quantity, price and variety) are maintained or improved.

TOR for canteen/catering services

• Maintain highest standards of cleanliness for the kitchen and food storage areas and ensure set hygiene standards are observed at all times.
• Observe all employment laws while providing personal details of all staff deployed to work at IUCN.
• Ensure all staff handling food items have a valid food handler’s certificate; and will organize and pay for the bi-annual medical check-up to ensure staffs is free from any infections.
• Supply and use high quality food supplies/ingredients. Obtain meat, fish and poultry products from a registered abattoir or licensed supplier.
• Maintain adequate stock levels and ensure hygiene and industry storage practice are observed.
• Provide a monthly report on volumes served to the IUCN representative
• Provide a monthly invoice for services and products provided and payable by IUCN in the required format with supporting documents (order request form and signed bill).
• Provide their own point of sale equipment that will be able to capture number of covers served.
• Ensure payment options available but not limited to cash, debit/credit cards and Mobile phone money transfer/payment (Mpesa)
• Provide Staff uniform including appropriate footwear and staff badges that meets IUCN’s standards (on consultation with IUCN representative).
• Prepare and serve tea/coffee and light snacks to conference participants at different meeting rooms within IUCN compound as per booker’s requests. (Monday to Friday, Weekends on request)
• Prepare and serve Lunch at the staff cafeteria between the hours of 12.30pm to 2:30pm. (Monday to Thursday)