QA & Loss Control Associate at Kyosk Digital Services

• This position is responsible for the quality control process upon receipt of products (both Farm and purchased), our on-hand inventories, Warehouse hygiene , supporting loss control, and the products being selected for customer deliveries.

Roles And Responsibilities.

• Quality Assurance & control.
• Undertakes quality control process upon receipt of produce (both Farm and purchased)
• Align company to Hazard Analysis Critical Control Point (HACCP) Standards
• Check the quality of incoming and outgoing produce from a company, as well as the produce sourcing procedures
• Design, implement, and improve company quality standards.
• Review processes in order to ensure that they align with current trends.
• Handle the route course analysis, product traceability and recall plan
• Examine product for defects such as blemishes, imperfections, marks, cracks, etc. as it pertains to the company’s quality standards.
• Developing quality control processes and responding to customers' complaints related to quality in liaison with the customer relations and location head
• Designing produce specifications ensuring items are labeled and have expiry dates and manufacturing dates stickers.
• Ensuring products are designed with adherence to legal and safety standards both company’s standards, national and international standards.
• Training staff on products notes and monitoring Sourcing standards.
• Develop a hygiene checklist and ensure a high standard of hygiene as per the company’s policy.
• Enforcement of 5S (Sort, set in order, shine, standardize, sustain) to achieve company efficiency
• Coordinating with departmental heads in liaison with operations head to ensure SOPs are adhered to.
• Conducting produce random sampling/lab analysis while rejecting products that fail quality standards
• Producing statistical reports on quality standards.
• Supporting in Storage and Waste Management.

Loss Control:

• Support the Quality Assurance & Loss Control supervisor with the implementation of the Loss Control strategy in line with the overall business strategy.
• Drive the adoption of various initiatives to prevent losses and reduce shrinkage.
• Implement ways to detect safety issues and security violations and put programs in place to prevent repeat occurrences.
• Maintain a database of bad check logs, reports on multiple offenders and alarm activation lists.
• Support investigations, logging, and resolution of alleged and actual theft, violations of policy, and compliance concerns.
• Support the development of appropriate Loss prevention policies and procedures and ensure proper training of the quality assurance staff to guarantee implementation and adoption.
• Recommend improvements in loss prevention programs.

Academic Qualifications & Skills Required.

• A Bachelor’s degree in Food Science or any other related course with a background in Security/Criminology.
• A minimum of 2 - 4 years’ experience in a Quality Assurance role in the Fresh produce/food industry. Loss prevention or security industry is an added advantage.
• Experience in Fresh Produce quality control, Distribution outlet or retail set-up that involves a lot of goods and vehicle movement.
• Good mastery of technology and relevant reporting tools;
• Proven experience analyzing losses and implementing safety programs;
• Extensive knowledge of E-commerce operations and loss prevention strategies and procedures.

Skills Required;

• Strategic Orientation;
• Analytical Thinking;
• Problem Solving;
• Stakeholder Management;
• Investigative Skills.