QSSK-FCM-RCMEA-Risk and Compliance Manager-East Africa at Q-Sourcing Servtec Group

DUTIES & RESPONSIBILITIES:

Strategic Planning and Implementation

• Develop, apply and manage the region emergency response process and crisis management strategy, including the ongoing monitoring of threats and risks that may impact the business
• Provide recommendations and solutions in crisis situations such as workplace violence, protests, demonstrations, civil war, etc. and manages the situation locally
• Plan, develop and implement a risk and compliance program to reduce loss of our client’s Retail assets including merchandise, cash, property, associate safety and the mitigation of risk
• Ensure the implementation of all related training and certification as per each country’s requirements.
• Develop, lead implementation, and manage risk and threat assessments, impact analyses, and identify and implement preventative measures to avoid situations with business-critical impacts
• Track and monitor agreed compliance actions to be completed by each country
• Promote a positive risk and compliance culture across the region through training, broadcast emails and country Enterprise Risk Management Committee program

Coordination and Compliance

• Ensure regular collaboration and coordination with the Corporate Head Office to develop and implement region-specific risk and compliance policies and procedures
• Monitor regulatory changes in the region and inform relevant stakeholders
• Continuous monitoring for the  threats and risks that may impact the business continuity or our client’s Retail reputation, reporting such threats to senior management with recommended actions

Compliance Investigations

• Ensure all external/internal investigations and decisions comply with applicable laws, company policy, and industry leading practices to reduce company exposures to civil litigation
• Ensure that investigations on cases such as employee theft, breach of ethics, corruption and violations of our client’s Retail policies, procedures and code of conduct, ensuring that proper evidence is acquired, preserved, corroborated and documented, including informational and/or investigative interviews to obtain statements to confirm facts and support investigative findings are done properly.

Relationship Management

• Develop and maintain partnerships with regulatory bodies, local law enforcement agencies and/or members of the retail risk and compliance community

Reporting

• Communicate risk and compliance gaps or emerging threats to Vice President Risk and Compliance as well as senior and executive regional management by identifying potential compliance, operational, financial, or reputational exposures and impacts with recommended remediation and communication plans for issue resolution

Human Capital Responsibilities

• Ensure implementation of the performance management process
• Provide mentorship for the purpose of developing a continuous talent pipeline for key roles
• Identify training needs and coordinate with the HC department to ensure facilitation of training requirements
• Oversee the develop and implementation of on the job-training
• Ensure constant availability of the required competent staff to support the organization in meeting all its responsibilities, plans, and objectives
• Provide inputs while developing our client’s Retail’s corporate policies and relevant procedures, and monitor the implementation

KNOWLEDGE, SKILLS, AND EXPERIENCE:

1. Bachelor Degree in Legal, Security management, military, Law Enforcement or closely related field (or an experience that has given similar qualifications).
2. Experience of working in an international environment, preferably in a high risk environment.
3. Risk and Compliance Certification, Certified Protection Professional (CPP), Certified Fraud Examiner (CFE), Certified ISO 31000 Risk Management are preferred
4. 10+ years’ in a similar position, with at least 2 years in the retail industry
5. Ability to collaborate with a wide range of individuals from diverse backgrounds
6. Good business communication and presentation skills
7. Excellent project management
8. Ability to perform under pressure and respond rapidly to emerging incidents and situations.
9. Ability to identify, extract, and analyse a large volume of information
10. Analytical and decision-making abilities