Vacancies at Q-Sourcing Servtec Group

Job Purpose:

The Field supervisor will manage and oversee the performance of the field staff for a variety of projects, which can involve either engineering, construction, or the maintenance of existing projects.

FUNCTIONS/KEY RESULTS EXPECTED:

• Liaising with the project management teams to ensure that the project design is accurate before work commences.
• Ordering and scheduling the delivery of all equipment needed for the project.
• Acting as the main point of communication between the main field and the office.
• Managing the work schedules and time cards for all field staff.
• Providing leadership to on-site staff, sub-contractors, and other parties.
• Investigating and resolving customer complaints.
• Ensuring that safety policies are strictly adhered to.
• Reviewing project progress to ensure that deadlines are met.

KEY CAPABILITIES AND EDUCATION:

•  Degree in Business a business-related course.
• Knowledge of Microsoft office
• Excellent communication skills
• Good organizing and planning skills
• Ability to work under pressure with minimum

Previous Relevant Work Experience

• At least 3 years work experience in a busy organization with relevant experience;

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Job summary:

The Store Manager – Supermarket is responsible for ensuring a seamless delivery of service within the assigned supermarket, as well as driving the supermarket’s operations to ensure maximum sales, maximum profitability, optimum stock management, increase in customer satisfaction and continued business growth. The role holder is also responsible for overseeing and implementing action plans for improvement.

DUTIES & RESPONSIBILITIES:

Supermarket Strategy Development and Implementation

• Ensure implementation of our client Retail’s supermarket plans in line with the supermarket strategies and procedures in collaboration with the Head Office and Corporate Office

Commercial Performance

• Apply qualitative and quantitative analysis to measure and evaluate commercial performance, and provide recommendations to increase profitability and sales turnover
• Maximize sales and profitability by controlling costs within the budgetary guidelines
• Identify internal and external opportunities for the supermarket to enhance and optimize commercial performance
• Initiate and ensure application of comparative studies between departments that can contribute to the efficiency of the commercial performance

Merchandise and Stock Management

• Guarantee the application of the commercial policy agreed for the supermarket and ensure a coherent price structure according to the strategy
• Review and analyse stock and sales reports and implement corrective action to be taken if necessary
• Collaborate regularly with the Merchandising teams to ensure attractive and convenient aisle display for customer
• Coordinate regularly with Department Heads to ensure effective stock management (stock value, out of stock, orders and timely merchandise deliveries)
• Audit merchandise plans/layouts and ensure effective implementation as per the required guidelines
• Implement strategy to ensure lowest waste and shrinkage ratio

Supermarket Service Functions

• Oversee the enhancement of hygiene standards and the supermarkets safety and security
• Supervise the ongoing service and maintenance of the supermarket’s assets
• Lead and guide the team to drive and enhance customer service, and facilitate customers’ requirements as per the required standards
• Lead the services functions to ensure that the supermarket receives appropriate and efficient support services to run the day-to-day operations
• Ensure that the supermarket is in compliance with the operating and customer service standards
• Ensure that the supermarket is in compliance with the our client Retail’s health, safety and hygiene standards

Human Capital Responsibilities

• Assist in implementation of the performance management process by setting objectives, monitoring performance, and provide constructive feedback and provide inputs to senior management
• Provide mentorship for the purpose of developing a continuous talent pipeline for key roles
• Provide inputs on training needs and coordinate with the HC department to ensure facilitation of training requirements
• Develop and implement on the job-training for the team
• Provide inputs for the development of annual manpower plan
• Ensure the implementation of our client Retail’s corporate policies and relevant procedures

KNOWLEDGE, SKILLS AND EXPERIENCE:

• Bachelor’s Degree in Business Administration
• Master’s Degree in Business Administration is preferred
• 8+ years relevant experience in a similar role, 5+ years in a Retail Business
• Excellent interpersonal and communication skills
• Strong people and negotiation skills – capable to easily build relationships across all levels
• Leadership skills
• Strong and pragmatic problem solving coupled with analytical capabilities
• Highly organized with strong multitasking skills

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Job Role Description

Our client in the retail industry is looking for a Receiving Manager who will be responsible for managing the receiving function and ensuring smooth operations of goods arriving at the store’s warehouse. The role holder is also responsible for ensuring that the receiving activities are carried out as per the required standards and adhere to health, safety, quality, and hygiene standards.

Roles and responsibilities

Receiving Operations

• Liaise with freight forwarders, Port and Customs Authorities to promptly clear imported merchandise
• Ensure accurate documentation and verification of quantity, quality, type, and weight of received goods and ensure the delivery notes are accurate in accordance with the physical stock received
• Ensure that staff accessing receiving area follow the store receiving policies
• Oversee the control of the returned goods and waste
• Coordinate with the Maintenance Department to ensure that related equipment is in good condition and is properly maintained
• Ensure the receiving area is correctly maintained and organized
• Ensure control of the warehouse entrance, including validation of suppliers entering the warehouse
• Ensure the upkeep of a recording process for all goods received in a timely manner for reporting and tracking
• Ensure that all transactions are captured daily in the relevant system
• Receiving Procedures, Controls, and Measures
• Implement and improve control mechanisms to reduce the possibility of fraud attempts
• Ensure control measures and company procedures are strictly adhered to during receiving operations
• Adhere to all health and safety rules and regulations
• Report suspicious behavior in order to avoid possible fraud activities and initiate an immediate investigation
• Control the merchandise flow in receiving area according to the Business Cycle procedures

Human Capital Responsibilities

• Assist in the implementation of the performance management process by setting objectives, monitoring performance, and providing constructive feedback and provide inputs to senior management
• Provide mentorship for the purpose of developing a continuous talent pipeline for key roles
• Provide inputs on training needs and coordinate with the HC department to ensure the facilitation of training requirements
• Develop and implement on the job-training for the team
• Provide inputs for the development of the annual manpower plan

Qualifications and Skills required.

1. Bachelor’s Degree in Business Administration or any relevant discipline
2. 5+ years of relevant experience in warehousing and logistics

Functional/Technical competencies

1. Highly organized with strong multitasking skills
2. Good time management skills
3. Good problem-solving skills
4. High attention to detail

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DUTIES & RESPONSIBILITIES:

Strategic Planning and Implementation

• Develop, apply and manage the region emergency response process and crisis management strategy, including the ongoing monitoring of threats and risks that may impact the business
• Provide recommendations and solutions in crisis situations such as workplace violence, protests, demonstrations, civil war, etc. and manages the situation locally
• Plan, develop and implement a risk and compliance program to reduce loss of our client’s Retail assets including merchandise, cash, property, associate safety and the mitigation of risk
• Ensure the implementation of all related training and certification as per each country’s requirements.
• Develop, lead implementation, and manage risk and threat assessments, impact analyses, and identify and implement preventative measures to avoid situations with business-critical impacts
• Track and monitor agreed compliance actions to be completed by each country
• Promote a positive risk and compliance culture across the region through training, broadcast emails and country Enterprise Risk Management Committee program

Coordination and Compliance

• Ensure regular collaboration and coordination with the Corporate Head Office to develop and implement region-specific risk and compliance policies and procedures
• Monitor regulatory changes in the region and inform relevant stakeholders
• Continuous monitoring for the  threats and risks that may impact the business continuity or our client’s Retail reputation, reporting such threats to senior management with recommended actions

Compliance Investigations

• Ensure all external/internal investigations and decisions comply with applicable laws, company policy, and industry leading practices to reduce company exposures to civil litigation
• Ensure that investigations on cases such as employee theft, breach of ethics, corruption and violations of our client’s Retail policies, procedures and code of conduct, ensuring that proper evidence is acquired, preserved, corroborated and documented, including informational and/or investigative interviews to obtain statements to confirm facts and support investigative findings are done properly.

Relationship Management

• Develop and maintain partnerships with regulatory bodies, local law enforcement agencies and/or members of the retail risk and compliance community

Reporting

• Communicate risk and compliance gaps or emerging threats to Vice President Risk and Compliance as well as senior and executive regional management by identifying potential compliance, operational, financial, or reputational exposures and impacts with recommended remediation and communication plans for issue resolution

Human Capital Responsibilities

• Ensure implementation of the performance management process
• Provide mentorship for the purpose of developing a continuous talent pipeline for key roles
• Identify training needs and coordinate with the HC department to ensure facilitation of training requirements
• Oversee the develop and implementation of on the job-training
• Ensure constant availability of the required competent staff to support the organization in meeting all its responsibilities, plans, and objectives
• Provide inputs while developing our client’s Retail’s corporate policies and relevant procedures, and monitor the implementation

KNOWLEDGE, SKILLS, AND EXPERIENCE:

1. Bachelor Degree in Legal, Security management, military, Law Enforcement or closely related field (or an experience that has given similar qualifications).
2. Experience of working in an international environment, preferably in a high risk environment.
3. Risk and Compliance Certification, Certified Protection Professional (CPP), Certified Fraud Examiner (CFE), Certified ISO 31000 Risk Management are preferred
4. 10+ years’ in a similar position, with at least 2 years in the retail industry
5. Ability to collaborate with a wide range of individuals from diverse backgrounds
6. Good business communication and presentation skills
7. Excellent project management
8. Ability to perform under pressure and respond rapidly to emerging incidents and situations.
9. Ability to identify, extract, and analyse a large volume of information
10. Analytical and decision-making abilities

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Job summary:

Reporting to the On-Site Manager, the successful candidate will be responsible for enabling the best content experience for our customers through consistently enhancing the search engine on all e-commerce platforms.

Key Responsibilities and Accountabilities:

• Improve search engines on several different platforms (i.e. website and application).
• Collaborate with operation and category teams across the different business units to ensure search engine optimization.
• Manage all aspects of onsite search, drive continuous improvement, and build program mechanism(s) along the way to enhance the online customer experience.
• Identify the creation and supporting products for Search Experiences.
• Understand content management systems and localization process.
• Apply analytics to identify opportunities that achieve sustained e-commerce competitive advantage.
• Drive data analysis and reporting strategy through defining best practices and standards for analyses.

Human Capital Responsibilities

• Proactively identify and seek professional development opportunities to improve leadership and technical skills pertaining to the direct line of work.
• Apply and follow our client’s Human Capital corporate policies and relevant procedures and instructions.
• Provide feedback to colleagues, when required.

Financial Responsibilities

• Monitor allocated budget to ensure compliance and take corrective measures when necessary.
• Provide inputs on the development of annual budget.
• Develop necessary measures towards continuous reduction of the operational cost.

KNOWLEDGE, SKILLS AND EXPERIENCE:

1. Minimum Bachelor’s Degree Bachelor’s degree or diploma experience in e-commerce.
2. 5+ years of experience working on the Search experience for an e-commerce company.
3. Advanced Microsoft Office
4. SQL skill

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Job summary:

The Onsite Manager is responsible for managing and optimizing our client’s on-site experience for customers to increase Gross-Merchandise-Value, improving conversion rate, average order value, and customer lifetime value.

Key Responsibilities and Accountabilities:

• Improve search engines on several different platforms (i.e. website and application).
• Collaborate with operation and category teams across the different business units to ensure search engine optimization.
• Manage all aspects of onsite search, drive continuous improvement, and build program mechanism(s) along the way to enhance the online customer experience.
• Identify the creation and supporting products for Search Experiences.
• Understand content management systems and localization process.
• Apply analytics to identify opportunities that achieve sustained e-commerce competitive advantage.
• Drive data analysis and reporting strategy through defining best practices and standards for analyses.

Human Capital Responsibilities

• Proactively identify and seek professional development opportunities to improve leadership and technical skills pertaining to the direct line of work.
• Apply and follow our client’s Human Capital corporate policies and relevant procedures and instructions.
• Provide feedback to colleagues, when required.

Financial Responsibilities

• Monitor allocated budget to ensure compliance and take corrective measures when necessary.
• Provide inputs on the development of annual budget.
• Develop necessary measures towards continuous reduction of the operational cost.

KNOWLEDGE, SKILLS AND EXPERIENCE:

1. Bachelor’s Degree in Business Administration or relevant to the role
2. Master’s Degree in in Business Administration is preferred
3. Minimum 5 years in the related managerial function
4. Preferably 2-3+ years in an onsite merchandising role in an E-Commerce company
5. Strong analytical skills to gain business insights
6. Google Analytics, Tableau and MS Office
7. Strong communication skills to engage various stakeholders
8. Ability to understand processes within complex organizational structures
9. Team-player, with high degree of self-motivation
10. English (Full professional proficiency – Required)