Jobs at NCBA Group

Job Purpose Statement

To support the Group’s ALM management by managing risks faced by the bank due to mismatches between assets and liabilities on account of liquidity or changes in interest rates. The role will have oversight on the Volumes, Mix, Rate sensitivity, Quality and Liquidity of the bank’s assets and liabilities as well as general balance sheet optimization to achieve pre-determined/acceptable risk/reward trade off.

Ideal Job Specifications

Academic:

• At least an undergraduate degree or its equivalent in Mathematics, Finance, Banking, Economics, Business Administration (with a major in Finance) or similar quantitative disciplines.
• Have a Masters’ degree in Mathematics, Finance or similar quantitative disciplines or Risk Management Certification.

Professional:

• CPA (k)/ACCA qualification
• ACI Certification or Risk Management certificates desirable.
• Professional certification in Risk and/or Finance such as Financial Risk Manager (FRM), Professional Risk Manager (PRM), Chartered Financial Analyst (CFA) or Certificate in Quantitative Finance (CQF) will be an advantage

Desired work experience:

• Preferably a minimum of 6 years of relevant professional experience in banking and/or finance, including at least 4 years in Financial Risk Management related areas.

Ideal Job competencies

Technical  Competencies

• Leadership to nurture and sustain employee satisfaction, and to manage changes.
• Performance Management to optimise own and team's productivity
• Organisation development to effectively structure the team for optimal performance
• Technical skills to effectively perform and/or guide performance of financial risk management activities/tasks in a manner that consistently achieves high quality standards or benchmarks.
• Knowledge and experience on ALM and/or Capital/ Risk Management preferred.
• Ability to develop quantitative measurement tools and analyze large amount of data.
• Demonstrated knowledge and experience of financial and/or risk reporting.
• Knowledge and experience in regulatory companying risk management guidelines and modern financial risk management practices and ability to initiate and implement tactical changes to support business performance.
• Knowledge and experience in modern financial risk management practices to initiate and implement tactical changes to support business performance.
• Knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.

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Job Purpose Statement

NCBA is implementing its open platform strategy to simplify development on our products. The Developer Advocate is the developer community’s voice. They gather community feedback and questions about the product and take it back to the product acceleration team so they can make improvements and create a better user experience.

You will play a key role in growing and educating our developer community and help them discover, implement, and succeed with our APIs. By collaborating with product, engineering, and marketing, you will help define our broader strategy, serving as the bridge between our developer audience and internal teams.

The Developer Advocate will report to the Head of Platform Partnerships and will play a crucial role in building relationships with developers, providing technical guidance and support, and delivering impactful presentations and demos. The role holder will focus on both the current generation of developers and the new crop developers that will be entering the industry over the next 10 years.

Ideal Job Specifications
Academic:

•  At least an undergraduate degree or its equivalent in Engineering, Computer Science or related field.

Desired work experience and profile:

•  A minimum of 5 years of relevant professional experience in highly automated environment, including at least 3 years in Software Engineering, Solution Architecture, or DevRel related areas.
•  A proven ability to explain and simplify concepts for a broad technical audience.
•  Proven project management, organization, and planning experience.
•  Experience working with third-party developer tools, including creating documentation, API references, FOSS (Free & Open Source Software) readmes.
•  Experience participating in technical/developer communities, open-source projects, and other developer community groups.
•  Experienced with building and scaling developer relations, technical advocacy or community management functions in emerging and established global technologies and markets.
•  An inspirational person that understands how to build thriving developer communities
•  Obsessed with making developers happy and can engage with communities in a credible way.
•  Well known among developer communities and have a proven track record with inspiring speaking engagements, blog posts, and more.
•  Able to build plans out of chaos, manage multiple work streams, effectively set expectations among stakeholders, and prioritize your work from a long list.
•  Proficient at establishing relationships internally to influence decisions, as well as savvy at building crossfunctional alignment and promoting your strategies with your peers.
•  Creative and passionate about generating grass-roots attention, support and adoption of developeroriented products from opinion makers and technologists in multiple developer communities.
   

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JOB PURPOSE STATEMENT

The Head of Product Design is responsible for leading and coordinating multiple design workstreams for user-facing products. They will use their expertise to guide designers and ensure their work aligns with the overall strategy. They will also serve as a partner in business and implementation decisions, advocating for the needs of users by applying your understanding of how to transform insights into data-driven, human-centric designs.

The Head of Product Design provides a creative vision not just for the design team but the whole organization. They establish processes and practices for realizing that vision, and set the bar for quality. They contribute to the development of brand definition and experience principles, and ensure that those are appropriately interpreted through the team’s work.

The Head of Product Design is a creative professional that manages the brand, visuals and creative endeavors of the products. They craft the brand experience, defines why they've chosen specific options and ensures that any customer or client-facing visual epitomizes that brand. On an operational level, they oversee the design team and act as a final element of quality control for new branding or design campaigns.

KEY ACCOUNTABILITIES (DUTIES AND RESPONSIBILITIES)

Product Design (40%):

• Clearly articulate vision and strategy to the Product Design Team
• Establish best practices in design management and employ useful design frameworks to support team growth
• Collaborate with stakeholders and other disciplines to facilitate successful delivery within agile teams
• Design and test new products and value propositions based on a deep understanding of business, customer, content, and technology opportunities
• Leading design rituals and developing standards that support a collaborative culture and improve the craft of the Product Design team.
• Define and share a unified UX / design vision and strategy for LOOP and help set high-level and detailed product design direction in collaboration with product teams and cross-functional peers
• Develop key principles around our UX thinking, covering both B2C and B2B products
• Drive the development of a set of metrics and frameworks that help track and improve UX quality and impact in terms of Design, Usability and Accessibility
• Improve our standard of UX practices through equal parts leadership, inspiration, evangelization and collaboration.

UX Research (20%)

• Work with Product Leaders to advocate for the right research at the right time.
• Responsible for the planning and prioritization of user research across the organisation.
• Advocate for research more broadly, and for research on the most impactful projects.
• Champion research internally to ensure visibility and impact of your team’s work.
• Build strong partnerships with your peers in Product, Engineering, and Data Science, and you will work with peers in market research, commercial research, consumer revenue, audience development, analytics, custom insights, and experimentation to provide a holistic understanding of our global audiences.

Interaction Design (15%)

• Apply strategic thinking to deliver end-to-end experience solutions with a focus on user needs and business goals directly responsible for delivering all aspects of design, from defining customer needs to delivering concepts and prototypes to UI specifications for development.
• Work directly with stakeholders to design end-to-end experiences using participatory and iterative design techniques, including observational studies, customer interviews, usability testing, and other forms of qualitative and quantitative research to uncover insights, learn about user behavior and validate design concepts
• Use the full range of design methods to deliver the best possible experiences for our users including sketching, creating experience maps, wire framing, prototyping, running workshops, sharing user insights with wider stakeholders and collaborating with other designers etc.
• Produce user requirements specifications, personas, storyboards, scenarios, user-flow diagrams, wireframes, design prototypes, and design parameters.
• Design and specify user interfaces and information architecture using participatory and iterative design techniques, including observational studies, customer interviews, usability testing, and other forms of requirement’s discovery.
• Knowledge and experience in user interface design with consumer applications, preferably mobile devices, rich web apps/websites.
• Proactively improve how the design team works by exploring new tools, methods, and processes.

People (25%)

• Lead and manage a talented, diverse, and inclusive team of Product Designers to consistently deliver high-quality user experiences across Loop
• Support and coach designers in achieving their career goals and personal development
• Maintain a culture of design simplicity, ensuring that new features and products are simple, elegant, and usable
• Foster a culture of design feedback, providing honest and sensitive feedback to team members to help them grow and develop their skills
• Clearly articulate vision and strategy to the Product Design Team.

JOB SPECIFICATIONS

Academic:

• University Degree. MBA or a Master’s degree in a business field is desirable.
• Product Design, Experience Design, and UX Research certifications desirable.

Desired work experience:

• At least 10 years’ work experience, 5 of which should have been in a senior management capacity in a similar sized organisation having led successful business and product development projects and/or initiatives.
• Extensive experience with creation tools, including but not limited to: Figma, Adobe, Photoshop etc.
• Experience with prototyping tools and software, with the ability to animate and produce truly interactive prototypes at speed
• Extensive knowledge and experience with driving and applying User Centered Design methodology
• Expert in interface and interaction design, site navigation, architecture, and excellent typography skills

JOB COMPETENCIES

Technical Competencies

• Designs mobile app experiences from start to finish as a product
• Has strong command of visual design and information architecture with a mind for simplicity and deep knowledge of modern mobile UI/UX patterns while exercising an extraordinary eye for typography, consistency, colour, and subtle details
• Has strong problem-solving acumen to determine solutions to user interface challenges
• Can facilitate discovery workshops and ideation sessions with cross-disciplinary teams from inside and outside our organisation
• Possess knowledge of usability best practices and visual design principles across different device types and form factors
• Understanding of accessibility and the latest web technologies
• Demonstrable understanding of user behavior online (desktop, mobile & tablet), and best practice & thinking in this area
• Track record in delivering increases in sales and service KPIs, through improved interface design and improved adoption of products and services
• Proven track record of leading generative and evaluative research, information architecture and interaction design engagements, ideally for a variety of complex digital applications. (this should be demonstrated in your portfolio)
• Experience in hiring, managing and coaching UX teams
• Presentation skills, which can be demonstrated through the presentation of your interactive design portfolio.
• Familiarity with creative design thinking as well as good understanding of UI/UX best practices, information architecture, Gestalt principles, and design psychology.
• Understanding of business metrics and the ability to translate company goals and objectives into digital experiences
• Proven track record of leading through influence, building long-term relationships and building vision, strategy, roadmaps, budgets, priorities and objectives
• Strong understanding of near and long-term technological developments impacting UX domain
• Excellent understanding and managing of business impact across a wide range of product domains. Ability to make key pricing & packaging recommendations.

Behavioural Competencies

• Relate easily and naturally with executives, business managers, technical teams and customers. Has excellent listening skills and understands the desires and challenges of all our leaders and customers.
• Ability to form trusted relationships with technical teams and customers
• Possess broad knowledge of business and has an interest in market trends. Have intricate knowledge of our business: its vision, mission, strategy, values and how it operates.
• Clearly communicate and share the planned cyber initiatives, reports, and risks with executives, business leaders, and stakeholders across the organization - in a manner that leaves them all touched, moved and inspired.
• Passionate about innovation. Loves technology and possesses both a deep and broad understanding of the technology market and cutting-edge technology and Cyber trends.
• Continuously listening to our stakeholder’s feedback and coming up with new architectures and enhancing existing ones to leverage these cutting-edge technologies.
• Ability to change plans, methods, opinions, or goals considering new information, with the readiness to act on opportunities. Highly effective in adapting to differing environments.
• Their work has had a material impact in attracting new customers, delighting existing customers, increasing our market share and enhancing our organizations efficiency and profits.

Delivery model is organized around delighting our customers, increasing our profitability, and increasing the businesses efficiency.

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JOB PURPOSE STATEMENT

The role holder is in charge of a product throughout its product lifecycle. That includes working out what customers want, helping the business to build the right product, and then supporting the business to sell it. They also provide the product vision and leadership for the many other roles involved in developing, supporting, marketing, and selling the product. That includes ensuring the product supports the company’s strategy and goals.

The Product Manager role is responsible for designing, developing, promoting and maintaining products and delivery channels that meet the needs of target customers/markets, at profit.

The role is central to innovation in Loop DFS and is thus the steward to the department’s innovation management process. The role holder is responsible for product management for the allocated portfolio/markets in the countries that the we operate in.

KEY ACCOUNTABILITIES (DUTIES AND RESPONSIBILITIES)

Product Acceleration (35%)

• Manage feature development end-to-end; provide guidance and feedback to Product Analysts, Engineers and ensure everyone is aligned.
• Take ownership of products to drive the product and business-planning process across cross-functional teams of the company.
• Be the voice of the customer in the product development process.
• Develop use cases documentation, Mock-ups for proposed customer journeys.
• Collaborate with other Managers in Customer Management, Operations, Portfolio Management, Data science and Engineers in cross-area features to build products.
• Drive teams to acquire necessary data in order to back assumptions, show value, and drive prioritization

Product Strategy (30%)

• Develop product positioning and messaging that differentiates our products and features across primary market segments
• Define initial product proposition and go-to-market strategies for new expansion markets
• Aligning stakeholders around the vision for the product and prioritize product features and capabilities
• Define initial product proposition and go-to-market strategies for new expansion markets
• Meeting with the C-suite to discuss financial data and ways to improve business operations

Customer (30%)

• Develop understanding of our users at a deep level and gauge customer needs to propose prospective solutions
• Drive the execution of all product lifecycle processes for products, including product research, market research, competitive analysis, planning, positioning, roadmap development, requirements development, and product launch
• To work with the Senior Product manager to identify potential opportunity areas, determine how much impact we can have for our customers, evaluate and implement the most effective course of action.
• Develop product positioning and messaging that differentiates our products and features across primary market segments
• To run experiments to improve signup conversion ratios.
• To run experiments to improve lead-to-customer conversion ratios.
• To run experiments to improve time-to-value for new customers.
• To run experiments to send quality messages and notifications to customers at the right time.
• To run experiments to remove bad friction from the user experience.
• To run experiments to increase the adoption of new features being built.

Learning & Growth (20%)

• Drive the Employee Engagement initiatives within Product department.
• Maintain own high performance and personal growth.
• Help the other team members to achieve their career growth plans.
• Own up-to-date and actioned competency assessments and development plans.
• Drive close collaboration amongst the staff with other members of the Department, and with other relevant stakeholders across the all operating business entities for the purpose of cultivating collective responsibility to achieve business goals.

JOB SPECIFICATIONS

Academic:

• At least an undergraduate degree Computer Science, Engineering, Mathematics, or related quantitative subject area; or equivalent experience.

Desired work experience:

• Over 5 years of product management experience shipping world-class products at fast growing companies and have had demonstrable engagement with Design, Engineering and Leadership teams.

Technical Competencies

• Knowledge of multiple functional areas, including product management, engineering, UX/UI, sales, customer support, finance or marketing.
• Understanding of go-to-market commerce enablers (e.g., payments, loyalty, subscriptions, etc.).
• Exceptional communicator, with the ability to generate stakeholder buy-in and influence cross-functionally to a high standard
• Extensive experience building intuitive UI and premium UX for large feature sets on small screens
• Extremely data driven with the understanding that perfect data is not available but knows the importance of what pragmatic assumptions can be made to drive reasonable decisions
• Proven experience shipping a breadth of high-quality product features at a Fintech company
• Ability to achieve strategic goals and evolve product strategy based on research, data and industry trends in an innovative and fast-paced environment.
• Excellent problem-solving, organizational and analytical skills.
• Strong empathy for customers and an unwillingness to compromise on user-centered design
• Experience in working with third parties, whether it’s evaluating APIs and capabilities, mapping out integration plans or evaluating different technology options
• Ability to influence multiple stakeholders without direct authority.
• Experience with using A/B testing as tool to inform product improvements
• Proven capabilities in leading design thinking/co-creation engagements with leaders at senior levels.
• Proven experience in managing medium size & diverse teams; ideally experience managing creative teams of designers and developers.

Behavioral Competencies

• Interpersonal Skills: Ability to lead, build and influence motivated teams
• Emotional Intelligence  : Knows own strengths and limits; aware of own emotions and the effect they have on others and has the self-control to keep disruptive emotions and impulses in check.
• Social and Cross-cultural Awareness: Interacts with colleagues, customers, and other stakeholders in different social and cultural environments, showing respect and positive regard for them in an ethical and appropriate that are consistently with the values of the organization.
• Agile: Able to change plans, methods, opinions or goals in light of new information, with the readiness to act on opportunities. Highly effective in adapting to differing environments. Inculcates a digital mind-set in the organization, institutionalizing cross-functional collaboration, flattening hierarchies, devolving decision making to smaller teams, and building environments that creatively partnering with external companies to extend necessary capabilities to encourage the generation of new ideas and developing more iterative and rapid ways of doing things. Implements incentives and metrics to support such agility.
• Leadership Skills: Team Building and ability to train, develop and mentor staff; Presents new challenges and opportunities to the team to enable them to demonstrate and achieve their full potential; encourages and inspires team learning
• Negotiation Skills: Must be a good negotiator, particularly in changing behaviour and work practices but always achieve a Win/Win outcome
• Innovative: Creative and adaptive to change. A team player who is supportive of other’s ideas and innovations, collaborates in a culture of knowledge-sharing and team learning to strengthen the organization’s work

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JOB PURPOSE STATEMENT

The Senior Manager, UX Design will be responsible for development and improvement of client-centric journeys across Loop DFS’ channels, ensuring that the experiences are optimized for delivery across channels and meet relevant KPIs. This involves spearheading UX for the organization - driving standards, enabling, empowering and educating UX staff, and stepping into hands-on strategic projects as needed. Takes the lead on standards, best practices and tooling for the organization, and will have a leading role in shaping and developing these standards, as well as reaching out into global UX and development teams to give expert support and guidance on standards, practices and tools. Uses UX experience and design skills to lead by example - coaching, mentoring, and developing the team, and others, ensuring their work is based in research, following our processes, best practices, and design standards to create the highest quality designs that deliver measurable impact and benefit to the organisation. Uses management experience to provide clear and transparent planning for projects, carefully balancing strategic and tactical priorities. They will be trusted to efficiently manage resources, mitigate risks and establish governance to ensure the smooth and predictable running of work.

The right candidate will be at the forefront of research and design for digital platforms across desktop, mobile, API and more. The design team plays an integral part in gathering insights about the attitudes, emotions, motivations and behaviors of customers to inspire and inform design. We collaborate closely with each other and with engineering and product management to create category-leading products that deliver value for our customers, and for Loop DFS. This is an opportunity to work within a growing design team, to implement and drive exceptional design and solid process, while also guiding and supporting more junior designers relying on user-centered design methods to craft industry-leading user experiences—from concept to go-live.

KEY ACCOUNTABILITIES (DUTIES AND RESPONSIBILITIES)

UX Design (30%)

• Design aesthetically pleasing mock-ups, flows, and high-resolution production-ready visual layouts for web and mobile
• Revise designs created by a senior design resource (i.e. production work)
• Participate in assessments of existing experiences/interfaces, leveraging the power of analytics tools combined with a competency in usability / design best practices
• Support strategic XD practice growth initiatives, which may include areas such as marketing, recruitment, and sales
• Influencing and shaping product roadmaps and key deliverables.

Customer Discovery (30%)

• Connecting with and understanding the needs of the user through relevant questioning and discovery.
• Participate in project discovery activities (building a story, doing competitive research, creating user personas, and helping define the overall ‘heart and soul' of the site or application to be built)
• Working with stakeholders to gather and understand design requirements, planning work across all phases of design using a structured approach and collaborating with researchers to deliver informed design solutions that are fit for purpose.
• Collaborating with developers on solutions and design handovers.

Internal business processes (20%)

• Owning, championing, and driving improvements to UX tools and processes.
• Collaborate with team members to create and follow standards and best practices
• Keep up-to-date with industry standards and emerging technologies/techniques
• Develop a data-driven approach for user experience(s) to measure effectiveness and make recommendations for improvements.

Customer (10%)

• Stakeholder research to understand needs and pain points working with the UX Research team
• Understand target audiences needs and conduct user research of competitor products
• Advocate for the user and follow user-centred design principles.

Learning and growth (10%)

• Identify and develop competencies in assigned role.
• Promote a learning culture by champion new ways of working in the Organisation, (Structure, and Culture & Working Ways).

JOB SPECIFICATIONS

Academic:

• A Bachelor of Science degree in Human-Computer Interaction, Interaction Design or related field of study from a recognized university.
• Professional qualification in UX Design

Desired work experience:

• Preferably a minimum of 5 years of relevant professional experience in highly automated environment, including at least 3 years in UX Design related areas.
• Extensive experience designing products for mobile & web.
• Experience with financial services/ trade execution products will be a strong plus.

JOB COMPETENCIES

Technical Competencies

• Exceptional design velocity: ability to take products from concept to implementation in a fast-paced environment
• A solid understanding of design processes, information architecture, web and application usability, responsive design, and best-in-class UI design
• Experience working with design tools such as Figma, Sketch, Adobe Illustrator, and Abode XD
• Excellent teamwork and communication skills, handle pressure and adapt to new and complex domains
• An understanding of the fundamental principles of journey mapping, blueprints and IAs, with the ability to create simple constructs, and guide users through card sorting and/or testing sessions.
• You have strong leadership skills and are confident in engaging users and day-to-day teams as well as executive decision-makers in a collaborative and outcome-driven strategic co-design process that generates measurable business impact.
• Ability to confidently lead and motivate blended teams to consistently deliver outstanding work.
• Experience in leading and advocating for Design thinking and Experience Design practices and methodologies that bring together, user, business and technology lenses to create a holistic view of a service or product.
• Excellent analytical thinking, a detail-oriented mindset and strong verbal and written skills to rationalize your design decisions and support the consolidation of ideas and findings into cohesive stories to help educate and take stakeholders on a journey.
• Robust and detailed design documentation that has high impact and is valuable to the team
• Stunning portfolio demonstrating how you work as well as your end product
• You are UX savvy, able to craft and translate user needs into journeys and show evidence how the solutions meet the required needs with measurable value.
• You are comfortable working with the team reshaping user stories and defining acceptance criteria.
• Your design process takes a holistic approach, identifying patterns and workflows by considering the larger system.
• You understand graphic design and are versed in typography, application of colour theory, consistent use of branding and information hierarchy.

Behavioural Competencies

• Excellent planning and organizational skills with ability to breakdown complex items to actionable elements.
• Relate easily and naturally with executives, business managers, technical teams and customers. Has excellent listening skills and understands the desires and challenges of all our leaders and customers.
• Ability to form trusted relationships with technical teams and customers
• Possess broad knowledge of business and has an interest in market trends. Have intricate knowledge of our business: its vision, mission, strategy, values and how it operates.
• Clearly communicate and share the planned cyber initiatives, reports, and risks with executives, business leaders, and stakeholders across the organization - in a manner that leaves them all touched, moved and inspired.
• Passionate about innovation. Loves technology and possesses both a deep and broad understanding of the technology market and cutting-edge technology and Cyber trends.
• Continuously listening to our stakeholder’s feedback and coming up with new architectures and enhancing existing ones to leverage these cutting-edge technologies.
• Self-motivated and self-managing.
• Have a material impact in attracting new customers, delighting existing customers, increasing our market share and enhancing our organizations efficiency and profits.
• Delivery model is organized around delighting our customers, increasing our profitability, and increasing the businesses efficiency.

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Job Purpose Statement

The Product Manager role is responsible for designing, developing, promoting and maintaining financial solutions and delivery channels that meet the needs of target customers/markets, at profit. The role is central to innovation in Digital Business and is thus the steward to the department’s innovation management process. The role holder is responsible Digital Business product management for the allocated portfolio/markets in the countries that the Bank operates in.

Ideal Job Specifications

• At least 5 years’ work experience, 2 of which should have been in a management capacity in a similar sized organisation having led successful business and product development projects and/or initiatives.
• 2+ years’ experience in digital payments and Digital financial services.
• Knowledge of multiple functional areas, including product management, engineering,
• UX/UI, sales, customer support, finance or marketing. Understanding of go-to-market commerce enablers (e.g., payments, loyalty, subscriptions, etc.).
• Ability to achieve strategic goals and evolve product strategy based on research, data and industry trends in an innovative and fast-paced environment. Excellent problem-solving, organizational and analytical skills.
• Ability to influence multiple stakeholders without direct authority.
• Experience with using A/B testing as tool to inform product improvements
• Proven capabilities in leading design thinking/co-creation engagements with leaders at senior levels.
• Proven experience in managing medium size & diverse teams; ideally experience managing creative teams of designers and developers