QSSK-FCM-OSS-Onsite Search Specialist at Q-Sourcing Servtec Group

Job summary:

Reporting to the On-Site Manager, the successful candidate will be responsible for enabling the best content experience for our customers through consistently enhancing the search engine on all e-commerce platforms.

Key Responsibilities and Accountabilities:

• Improve search engines on several different platforms (i.e. website and application).
• Collaborate with operation and category teams across the different business units to ensure search engine optimization.
• Manage all aspects of onsite search, drive continuous improvement, and build program mechanism(s) along the way to enhance the online customer experience.
• Identify the creation and supporting products for Search Experiences.
• Understand content management systems and localization process.
• Apply analytics to identify opportunities that achieve sustained e-commerce competitive advantage.
• Drive data analysis and reporting strategy through defining best practices and standards for analyses.

Human Capital Responsibilities

• Proactively identify and seek professional development opportunities to improve leadership and technical skills pertaining to the direct line of work.
• Apply and follow our client’s Human Capital corporate policies and relevant procedures and instructions.
• Provide feedback to colleagues, when required.

Financial Responsibilities

• Monitor allocated budget to ensure compliance and take corrective measures when necessary.
• Provide inputs on the development of annual budget.
• Develop necessary measures towards continuous reduction of the operational cost.

KNOWLEDGE, SKILLS AND EXPERIENCE:

1. Minimum Bachelor’s Degree Bachelor’s degree or diploma experience in e-commerce.
2. 5+ years of experience working on the Search experience for an e-commerce company.
3. Advanced Microsoft Office
4. SQL skill