QSSK-FCM-OM-Onsite Manager at Q-Sourcing Servtec Group

Job summary:

The Onsite Manager is responsible for managing and optimizing our client’s on-site experience for customers to increase Gross-Merchandise-Value, improving conversion rate, average order value, and customer lifetime value.

Key Responsibilities and Accountabilities:

• Improve search engines on several different platforms (i.e. website and application).
• Collaborate with operation and category teams across the different business units to ensure search engine optimization.
• Manage all aspects of onsite search, drive continuous improvement, and build program mechanism(s) along the way to enhance the online customer experience.
• Identify the creation and supporting products for Search Experiences.
• Understand content management systems and localization process.
• Apply analytics to identify opportunities that achieve sustained e-commerce competitive advantage.
• Drive data analysis and reporting strategy through defining best practices and standards for analyses.

Human Capital Responsibilities

• Proactively identify and seek professional development opportunities to improve leadership and technical skills pertaining to the direct line of work.
• Apply and follow our client’s Human Capital corporate policies and relevant procedures and instructions.
• Provide feedback to colleagues, when required.

Financial Responsibilities

• Monitor allocated budget to ensure compliance and take corrective measures when necessary.
• Provide inputs on the development of annual budget.
• Develop necessary measures towards continuous reduction of the operational cost.

KNOWLEDGE, SKILLS AND EXPERIENCE:

1. Bachelor’s Degree in Business Administration or relevant to the role
2. Master’s Degree in in Business Administration is preferred
3. Minimum 5 years in the related managerial function
4. Preferably 2-3+ years in an onsite merchandising role in an E-Commerce company
5. Strong analytical skills to gain business insights
6. Google Analytics, Tableau and MS Office
7. Strong communication skills to engage various stakeholders
8. Ability to understand processes within complex organizational structures
9. Team-player, with high degree of self-motivation
10. English (Full professional proficiency – Required)