QSSK-MFC-SM-Store Manager at Q-Sourcing Servtec Group

Job summary:

The Store Manager – Supermarket is responsible for ensuring a seamless delivery of service within the assigned supermarket, as well as driving the supermarket’s operations to ensure maximum sales, maximum profitability, optimum stock management, increase in customer satisfaction and continued business growth. The role holder is also responsible for overseeing and implementing action plans for improvement.

DUTIES & RESPONSIBILITIES:

Supermarket Strategy Development and Implementation

• Ensure implementation of our client Retail’s supermarket plans in line with the supermarket strategies and procedures in collaboration with the Head Office and Corporate Office

Commercial Performance

• Apply qualitative and quantitative analysis to measure and evaluate commercial performance, and provide recommendations to increase profitability and sales turnover
• Maximize sales and profitability by controlling costs within the budgetary guidelines
• Identify internal and external opportunities for the supermarket to enhance and optimize commercial performance
• Initiate and ensure application of comparative studies between departments that can contribute to the efficiency of the commercial performance

Merchandise and Stock Management

• Guarantee the application of the commercial policy agreed for the supermarket and ensure a coherent price structure according to the strategy
• Review and analyse stock and sales reports and implement corrective action to be taken if necessary
• Collaborate regularly with the Merchandising teams to ensure attractive and convenient aisle display for customer
• Coordinate regularly with Department Heads to ensure effective stock management (stock value, out of stock, orders and timely merchandise deliveries)
• Audit merchandise plans/layouts and ensure effective implementation as per the required guidelines
• Implement strategy to ensure lowest waste and shrinkage ratio

Supermarket Service Functions

• Oversee the enhancement of hygiene standards and the supermarkets safety and security
• Supervise the ongoing service and maintenance of the supermarket’s assets
• Lead and guide the team to drive and enhance customer service, and facilitate customers’ requirements as per the required standards
• Lead the services functions to ensure that the supermarket receives appropriate and efficient support services to run the day-to-day operations
• Ensure that the supermarket is in compliance with the operating and customer service standards
• Ensure that the supermarket is in compliance with the our client Retail’s health, safety and hygiene standards

Human Capital Responsibilities

• Assist in implementation of the performance management process by setting objectives, monitoring performance, and provide constructive feedback and provide inputs to senior management
• Provide mentorship for the purpose of developing a continuous talent pipeline for key roles
• Provide inputs on training needs and coordinate with the HC department to ensure facilitation of training requirements
• Develop and implement on the job-training for the team
• Provide inputs for the development of annual manpower plan
• Ensure the implementation of our client Retail’s corporate policies and relevant procedures

KNOWLEDGE, SKILLS AND EXPERIENCE:

• Bachelor’s Degree in Business Administration
• Master’s Degree in Business Administration is preferred
• 8+ years relevant experience in a similar role, 5+ years in a Retail Business
• Excellent interpersonal and communication skills
• Strong people and negotiation skills – capable to easily build relationships across all levels
• Leadership skills
• Strong and pragmatic problem solving coupled with analytical capabilities
• Highly organized with strong multitasking skills