QSSK-FRH-GM-General Manager at Q-Sourcing Servtec Group

About this Job:

• Q-Sourcing Limited, trading as Q-Sourcing Servtec, is a manpower management solutions firm operating in the East African Region in the countries of Tanzania, Uganda, Kenya, Rwanda, and South Sudan.
• On behalf of one of our Uganda based client, we are looking for a competent and experienced General Manager in the hospitality industry to work in Uganda.

POSITION PURPOSE

• Manage hotel operations

DUTIES & RESPONSIBILITIES:

Policy Development and Strategic Management:

• Develop operational procedures and ensure full compliance to hotel operating controls, SOP’s, policies, procedures, and service standards.
• Put in place policies to enforce internal controls that maximize efficiency.
• Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements.
• Oversee the development and implementation of financial policies to ensure that all loopholes for financial pilferage are closed.
• Oversee the development, implementation, and enforcement of the Human Resource Policy of the company.
• The custodian of the hotel Quality policy and ensure it’s implemented, communicated to all staff and renewed on a regular basis.
• Lead in the designing of the hotel business strategic plan and ensure all proposed plans, targets and objectives are achieved periodically.

Financial Management & Operation Coordination:

• Oversee the operations functions of the hotel, as per the Organizational chart.
• Hold regular briefings and meetings with all head of departments.
• Lead all key property issues including capital projects, customer service and refurbishment.
• Handling complaints and oversee the service recovery procedures.
• Responsible for the preparation, presentation and subsequent achievement of the hotel’s annual Operating Budget, Marketing & Sales Plan and Capital Budget.
• Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
• Ensure all decisions are made in the best interest of the hotels and management.
• Deliver hotel budget goals and set other short- and long-term strategic goals for the property.
• Developing improvement actions, carry out costs savings.
• A strong understanding of P&L statements and the ability to react with impactful strategies.
• Closely monitor the hotels business reports on a daily basis and take decisions accordingly.
• Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, on target and accurate.
• Maximizing room yield and hotels / resort revenue through innovative sales practices and yield management programs.
• Prepare a monthly financial reporting for the owners and stake holders.
• Draw up plans and budget (revenues, costs, etc.) for the owners.
• Helping in the procurement of operating supplies and equipment and contracting with third-party vendors for essential equipment’s and services.
• Act as a final decision maker in hiring a key staff.
• Coordination with HOD’s for the execution of all activities and functions.
• Overseeing and managing all departments and working closely with department heads on a daily basis.
• Manage and develop the Hotel Executive team to ensure career progression and development.
• Be accountable for responsibilities of department heads and take ownership of all guest complaints.
• Provide effective leadership to hotel team members.
• Lead in all aspects of business planning.
• Respond to audits to ensure continual improvement is achieved.
• Corporate client handling and take part in new client acquisition along with the sales team whenever required.
• Assisting in residential sales as and when required and development with strong sales prospects.
• Responsible for safeguarding the quality of operations both (internal & external audits).

Customer management:

• Handle and resolve guest complaints.
• Ensure high quality customer service
• Interact with guests to have feedback about the hotel services.
• Makes sure that all guests are happy.

Qualifications:

• Minimum 5 years’ experience as General Manager with an up-scale (4/5 Star) hospitality environment.
• Bachelor’s degree in Business, Operations Management, Hospitality Management or related field
• Proven track record of delivering excellent guest service in 4/5 Star properties
• Maximizes profit through financial planning and analysis
• Strong communication and listening skills
• Excellent leadership skills with a hands-on, lead-by-example work style.
• Knowledgeable of sales initiatives and principles of revenue management.
• Advanced knowledge of Microsoft Office