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  • Posted: Feb 2, 2023
    Deadline: Not specified
  • Q-Sourcing Servtec Group is a global management consulting firm that helps people make significant improvements to their business performance and realize their most important career goals.
    Read more about this company


    QSSK-MJ-CSA-Customer Services Agent

    Job Purpose:

    Provide excellent support and assistance to customers so that they are completely satisfied with the service through Processing orders, customer applications, and requests including after-sales support.


    • Respond to customer inquiries by phone and online helpfully and promptly.
    •  Assist Selling processes for our customers and generate additional Sales
    • Coordinate information with customers browsing our websites during store discovery, order, and checkout. Including sales support.
    • Take responsibility for resolving customer issues and makes sure that they are resolved promptly.
    • Maintain a record of customer communications in CRM and other systems
    • Ensure follow-up through emails, phone, or any required means.
    • Maintain customer records
    • Compile and distribute daily reports on customer products.
    • Identify and report computer system incidents to the technical team and the relevant managers.
    • Make recommendations to improve customer service and business processes and systems.


    • Diploma/Bachelor’s degree in a business-related course
    • 2-3 years of experience working with customer support
    • Fluency in Luganda is a must or fluency in any other Uganda’s local languages.
    • Good communication skills on the telephone and in person.
    • Friendly and helpful interpersonal style.
    • Ability to stay calm when customers are stressed or upset.
    • Good Computer skills.
    • Attention to detail
    • High level of integrity
    • The client offers 24 hours customer service. Agents are expected to work on agreed shifts.

    Method of Application

    Interested and qualified? Go to Q-Sourcing Servtec Group on to apply

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