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Q-Sourcing Servtec Group is a global management consulting firm that helps people make significant improvements to their business performance and realize their most important career goals.
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About This Job:
Q-Sourcing Limited trading as Q-Sourcing Servtec is a manpower management solutions firm operating in the East African Region in the countries of Uganda, Kenya, Tanzania, Rwanda, and South Sudan.
Job summary:
Reporting to the Inbound Logistics Manager, this position is a support function that works closely with scheduling, Procurement, Production, suppliers, and freight carriers. The position will include direct responsibility for all routing of inbound raw product freight, outbound finished goods deliveries via third-party common carrier, third party cross-docks, back haul coordination, and intercompany shipments.
DUTIES & RESPONSIBILITIES:
- Bachelor’s degree in Procurement, logistics and Supply chain, or business-related courses.
- Plan, organize and manage the outbound operations and transporters to achieve maximum throughput and achieve customer satisfaction by executing sales orders in time.
- Ensure physical checking, counting and shipping adhering to SOPs to maximizes throughput.
- Establish and maintain working relationships with outbound domestic carriers.
- Liaise with vendors, transport companies regarding inter- and intra-company shipments, and expedite where required in order to prevent delays and extra charges/demurrage.
- Liaise with internal/external customers on loading and delivery of orders following the dispatch plan, including proper documentation for export shipments.
- Load and dispatch customer orders following the dispatch plan, in order to achieve maximum On Time in Full deliveries.
- Maintain metrics and analyze data to assess performance and implement improvements and cost-saving opportunities.
- Select transportation routes to maximize economy by combining shipments or consolidating warehousing and distribution.
- Resolve problems concerning transportation, logistics systems, imports or exports, or customer issues.
- Monitor product import or export processes to ensure compliance with regulatory or legal requirement.
- Ensure products routed for delivery are in compliance with company’s product integrity policies, prior cargo loading guidelines, and weight restrictions.
- Collaborate with key stakeholders in operations, and sales to increase efficiency of outbound logistic operations and execute all sales orders accurately and timely.
BARRIERS TO SUCCESS IN ROLE
- Lack of experience in use of SAP, Excel, Microsoft Outlook or Word.
- Inability to manage within a demanding and time-constrained environment.
- Inability to manage stakeholders and communicate at senior levels in the organization.
- Inability to work to embrace the our client Values and Capabilities
KNOWLEDGE, SKILLS, AND EXPERIENCE:
- Bachelor’s degree in Procurement, logistics and Supply chain, or business-related courses.
- 3 years of working experience in procurement and supply chain logistics with some supervisory level experience is necessary
- Direct experience with routing and load planning. Knowledge of routing software and transportation management systems
- Excellent planning & Organization skills.
- Basic Accounting and proficiency in Excel is desired
- Excellent interpersonal and communication skills
- The ability to work under pressure and meet deadlines
- Tact, swiftness and attention to detail are a MUST
- Excellent problem solving and decision making skills
- Pro-active, flexible, positive and reliable
- Excellent people skills to interact with staff, colleagues, and cross-functional teams
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Job summary:
The job holder will be in charge of the entire factory, setting injection and blow molding machines, hands-on engineering, installation, commissioning, technical troubleshooting, problem-solving, engineering and spares stores and supervising technical staff.
KEY ROLES AND RESPONSIBILITIES
- Managing the operation and setting of blow, injection, extrusion, printing, labelling machines, automation systems and moulds for production, chillers, cooling towers, air systems (air compressors, air receivers and related components), power and lighting systems, generators, HT/LT power panels, HVAC system (Transformers)
- Ensure that all documentation and procedures are followed in line with ISO
- Advising on how to get good spares and services from different suppliers/distributors to ensure their availability to ensure minimum downtime on machinery, plant and equipment.
- Carrying out quality inspections on mold maintenance jobs.
- Prepare requirements and ensure availability of maintenance work spares, materials and personnel and maintain comprehensive records of stocks and maintenance carried out.
- Evaluating job cards and optimal resource utilisation, response time monitoring.
- Arranging third party contractors for jobs that cannot be handled in-house.
- Controlling maintenance stores, tools, spares stores and equipment.
- Foster a culture in which all company employees share common purpose and comply with applicable laws and our guiding principles.
- Comply with corporate standards and applicable laws and regulations issued by regulatory agencies.
- Establishes goals and objectives for the maintenance department that are aligned with production and business goals.
- Ensures equipment is properly maintained to meet production schedules and quality standards.
- Ensure compliance with corporate and plant safety standards and with applicable laws and regulations issued by regulatory agencies.
- Oversee the troubleshoot and repair pneumatic, hydraulic, and mechanical systems, electrical power supply and control circuits.
- Program and troubleshoot PLC systems.
- Oversee the mould and other mechanical changes.
- Maintain machines in optimal processing condition.
- Plan and perform hydraulic checks and changes on valves, hoses and pumps.
- Plan and perform preventive and corrective maintenance on all related equipment and robots.
- Solicit information and feedback from other departments toward repair and efficient operation of machines.
- Accountable for improving equipment availability and for the advancement of preventative and predictive maintenance programs as well as the achievement of plant reliability excellence.
- Accountable for efficient utilization of maintenance technicians and equipment and advancing the planning and scheduling processes.
- Initiates and drives improvements via training programs, capital projects, and other means available to continually focus on productivity and control of maintenance and capital spend.
- Analyse maintenance problems and devise and implement corrective action plans.
- Develop and maintain parts inventory system to ensure control and proper levels of spare parts.
- Evaluate employee’s performance to determine training needs and development opportunities.
- Other duties as assigned by the employer.
QUALIFICATIONS AND EXPERIENCE:
- Bachelor’s degree in engineering technology or plastics engineering and a professional Engineering
- At least 5 years in a managerial position will be an added advantage.
- 5 to 8 years’ experience in a high-output plastics manufacturing environment with in-depth knowledg
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Job summary:
Lead the site Maintenance function in providing both a reactive and proactive, multi-skilled maintenance service on all operational equipment, facilities and infrastructure. Responsible for planned maintenance creation and overseeing the adherence and timely completion of work carried out.
Key Roles And Responsibilities
General
- Effectively delegate any maintenance issues to be resolved on each shift and small projects to the right skills in the team, planning and managing effective works.
- Adhere to daily and weekly checks to ensure smooth operation at the factory.
- Develop a Planned Preventative Maintenance (PPM) schedule, ensure full preventative maintenance is carried out, plan in missed maintenance activities, and lead the team to deliver effectively.
- Schedule both internal and external work(s) maximising planned down time and reducing unplanned downtime.
- Manage the team to ensure machine availability, reactively managing dysfunctional machinery with proper shift management.
- Optimise equipment according to standard procedure, enhancing performance and product quality, ensuring the achievement of all Key Performance Indicators (KPIs).
- Ensure routine calibration and maintenance requirements of a variety of electro-mechanical, hydraulic and pneumatic systems are undertaken.
- Develop clear accountability for maintenance material spend combined with a strategy to manage expenditure.
- Manage systems and equipment data storage and maintain high levels of standards and accuracy.
- Manage the process of the introduction of new machinery, plant and equipment from drawing up the specification, to managing suppliers through to full installation in collaboration with all relevant parties.
- Manage the process of disposal of obsolete machinery, plant and equipment from the factory
- Attend various meetings and action/communicate instructions / action required for continuous improvement.
- Perform root cause analysis and resolve problems that arise.
- Identify and deploy the technical skill sets, resource levels and systems to deliver projects, including the engagement of external resources where required.
- Ensure KPIs are met by working to the overall plan, including management of, and reporting.
- Conduct risk assessments of processes and tasks in the department.
- Manage contractors on site to ensure they meet legal and company requirements.
- Ensure that the function operates in accordance with any health, safety and environmental policies and procedures to ensure the safety and well-being of staff and visitors.
People Management
- Monitor/Supervise the completion of tasks and ensure good performance and record on appropriate systems.
- Manage, coach and develop a high performing team that meets agreed objectives and which delivers best practice results, added value and continuous improvements.
- Set department objectives/KPIs and review and assess the ongoing performance of direct reports.
- Report on the achievement of targets and identify any actions required.
- Consistently promote high standards through personal example and roll out through the team so that each member of the team understands the standards and behaviour expected of them.
- Ensure the delivery of the People Strategy within the area of accountability Manage and lead the team, ensuring adequate staffing levels.
- Motivate and coach the team to operational success.
Financial and Budget Control
- Input and hold responsibility for maintenance budgets
- Work as part of the Management team to share ideas and improve operation, recommending, supporting and implementing continuous improvement activities
- Prepare the annual Maintenance budget and forecasts and all Capital Expenditure proposals as well as ensuring compliance with legal standards. Manage the budget from identification to completion of projects
- Work towards reducing the maintenance cost.
QUALIFICATIONS AND EXPERIENCE:
- A bachelor’s degree in Mechanical Engineering or equivalent in an Engineering discipline from a reputable institution of higher learning
- At least 3 years in a managerial position and 8 years in a technical position. Added advantage, if having worked in a plastic products manufacturing factory.
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Job Purpose:
Provide excellent support and assistance to customers so that they are completely satisfied with the service through Processing orders, customer applications, and requests including after-sales support.
FUNCTIONS/KEY RESULTS EXPECTED:
- Respond to customer inquiries by phone and online helpfully and promptly.
- Assist Selling processes for our customers and generate additional Sales
- Coordinate information with customers browsing our websites during store discovery, order, and checkout. Including sales support.
- Take responsibility for resolving customer issues and makes sure that they are resolved promptly.
- Maintain a record of customer communications in CRM and other systems
- Ensure follow-up through emails, phone, or any required means.
- Maintain customer records
- Compile and distribute daily reports on customer products.
- Identify and report computer system incidents to the technical team and the relevant managers.
- Make recommendations to improve customer service and business processes and systems.
KNOWLEDGE, SKILLS AND EXPERIENCE:
- Diploma/Bachelor’s degree in a business-related course
- 2-3 years of experience working with customer support
- Fluency in Luganda is a must or fluency in any other Uganda’s local languages.
- Good communication skills on the telephone and in person.
- Friendly and helpful interpersonal style.
- Ability to stay calm when customers are stressed or upset.
- Good Computer skills.
- Attention to detail
- High level of integrity
- The client offers 24 hours customer service. Agents are expected to work on agreed shifts.
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Job Summary’s
The Commercial Manager will be responsible for oversee business development efforts on behalf of a company
DUTIES & RESPONSIBILITIES:
- Mastermind business growth strategies to help meet organizational goals and objectives
- Build and nurture client relationships in order to continue winning new contracts
- Attend networking events and build industry connections in order to facilitate business growth
- Ensure that the organization complies with contractual obligations.
- Works with other department heads to determine company goals and KPIs
- Conduct market research to inform strategic business decisions
- Oversee branding and marketing endeavors to ensure all efforts are aligned with business goals
- Negotiate new projects and contract terms with new clients
KNOWLEDGE, SKILLS, AND EXPERIENCE:
- Bachelor’s Degree in Sales & Marketing course.
- 8+ years of business development or marketing fields with 3 years in Management level.
- A proven history of successful leadership
- Must be a strategic thinker and a have strong negotiation skills
- Possess a collaborative mindset and work well as part of a team
- Superior time management abilities and capable of meeting deadlines
- Excellent organizational skills and ability to multitask
- Up to date on industry trends, as well as laws and regulations
- Ability to build strong relationships with clients and industry contacts
- Good business acumen
- International relations experience
- Experience in the service industry an added advantage
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Job Summary
The Human Resources Manager will be responsible for leading the HR team, strategy, designing compensation, benefit, and development programs, and implementing company policies.
DUTIES & RESPONSIBILITIES:
- Develop review and implement policies, procedures and practices that support attainment of company goals and objectives.
- Ensure staff recruitment for regular and term contracts.
- Develop and ensure proper induction of all new staff as per the Company’s standards.
- Review and optimise employee’s job description on a regular basis.
- Develop and maintain an effective Human Resources Information System.
- Facilitate and participate in annual and periodic staff performance appraisals at all levels of Company employees and review their Key Performance Indicators (KPI’s) from time to time to ensure optimisation of their performance.
- Prepare HR Departmental budget proposal and implementation of the budget approved by the Board of Directors of the company.
- Prepare annual staff remuneration budget and retention programs proposal in line with company strategy.
- Ensure PPEs are available to all employees of the company and are maintained in good condition.
- Prepare and implement annual staff training program
- Prepare and process payroll for regular and term contracted employees including computation of statutory deductions.
- Plan, manage, control and process authorised annual leaves, or absence in respect of maternity, sick leaves.
- Develop and administer the company medical scheme in accordance with the company regulations.
- Monitor the staff discipline and implement in liaison with the other departments, all the corrective action process necessary, develop the company disciplinary committee to address disciplinary issues.
- Stimulate sound industrial relations and speedy resolution of individual and collective grievances.
- Manage the workman compensation scheme with company lawyers and insurance company as well as work accidents within the requirement of the laws of Kenya and their Insurance Company.
- Develop systems to minimise risk of accident within the organisation and organise regular training for firefighting, first aid among others.
- Ensure company compliance with all statutory licenses and registrations.
- Supervise and coordinate staff welfare functions.
- Prepare and facilitate internal and external audits and ensure compliance with national standards that the company subscribes to.
- Optimise the cost for stationary purchase of the department and the use of copy machine of the company.
- Ensure adequate filing of all documents and files and manage department dead archives to protect the interest of the company.
- Coordinate and ensure proper utilisation of company vehicles including preventive maintenance, service, and repairs.
- Maintain a high profile of health, safety and environment program and coordinate first aid, fire, and safety trainings accordingly.
- Control and minimize communication costs of the company including telephone among others.
- Ensure P9, and all other statutory deductions reports are processed in time and properly.
- Prepare within the set deadlines the necessary information, reports and statistics to HBU/CEO. (Weekly report, monthly report, Board Meeting report)
- Carry out any other duties at the request of the HBU / CEO as may be assigned from time to time
KNOWLEDGE, SKILLS, AND EXPERIENCE:
- Bachelor’s Degree in Human Resources or Business-related course.
- 8+ years of HR experience with 3 years in Management level.
- Full member of IHRM required
- HR practicing certificate
- Excellent strategic & people management skills
- International Relations experience required
- Knowledge of employment laws required
- Employee Relations experience required
- Strong written & verbal communication skills required
- Strong decision-making skills
- Ability to interact with Senior Management
- A high level of integrity required
Method of Application
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