QSSK-SSA-Sales & Service Agents at Q-Sourcing Servtec Group

Roles And Responsibilities

• Financials-Meets shift sales targets
• Cash management-Ensures shifts sales tally
• Greet customers with enthusiasm, politeness and hospitality
• Take orders of customers diligently & respecting the SOP
• Advise the customers on menu items
• Arrange table setting and maintain the tables to be clean and tidy
• Ensure all tasks are performed in a speedy yet orderly fashion and that the outcome meets the quality standards.
• Promote the restaurant location
• Sells the location for hosting events
• Proactively recommend marketing /activation actions
• Advise customers on menu items
• Ensure the service to customers is in line with Company's standards
• Serves the customers in a timely manner and with hospitality
• Supervises the quality of the food going to customers
• Participate in the preparation and holding of events
• Participate in the preparation and holding of events
• Provide feedback to the manager, regarding customer complaints, expectations, and perception about the business

Qualifications And Skills Required.

• Minimum of 4 years of experience in a similar role
• Degree/Diploma in Business management
• Prior experience in the food & beverage industry is a plus

Competences

• He/she follows all of the Company's policies and Standard Operating Procedures (SOP's) that may be updated from time to time
• He/she follows all the requirements with regards to personal hygiene, health regulations and requirements and food safety management
• He/she leaves his/her personal issues at the door and always ensures the most hospitable experience possible for customers
• He/she always speak up about issues impacting the operations, at the right moment and with the right/respectful words
• He/she cooperates with all his/her colleagues including the staff from other teams (kitchen, cleaning, stock, etc.)