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Jubilee Insurance was established in August 1937, as the first locally incorporated Insurance Company based in Mombasa in 1937. Jubilee Insurance has spread its sphere of influence throughout the region to become the largest Composite insurer in East Africa, handling Life, Pensions, general and Medical insurance.
Job Ref. No: JLIL 430
Role Purpose
The role holder will ensure the delivery of superior customer experience by monitoring, evaluating, and enhancing service quality across customer touchpoints, processes, and interactions. The role holder will also aim to drive continuous improvement in customer satisfaction and operational efficiency by leveraging data-driven insights and best practices.
Academic Background & Relevant Qualifications
Check how your CV aligns with this job
If you are qualified and seeking an exciting new challenge, please apply via Recruitment@Jubileekenya.com quoting the Job Reference Number and Position by 6 th September 2026.
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