Quality Assurance Officer – Pharmacy Services- Equity Afia at Equity Bank Kenya

Position: Quality Assurance Officer – Pharmacy Services

The Quality Assurance Officer – Pharmacy Services will coordinate Equity Afia quality assurance initiatives as part of the QA team. They will contribute to the establishment & maintenance of quality standards and procedures with an aim of implementing quality management systems for clinical services offered at Equity Afia.

They shall be responsible for:

• Develop, implement, and maintain a robust quality management system for the pharmacy, in compliance with relevant regulations and guidelines. 
• Conduct regular inspections and audits of pharmacy operations, facilities, and documentation to identify areas for improvement and ensure adherence to quality standards. 
• Perform risk assessments to identify potential quality issues and develop strategies to mitigate them. 
• Collaborate with internal departments and external stakeholders to establish and maintain quality agreements and supplier quality programs. 
• Review and approve standard operating procedures (SOPs), validation protocols, batch records, and other relevant documents to ensure compliance with regulatory requirements. 
• Monitor and evaluate product quality complaints, deviations, and non-conformances, and lead investigations to determine root causes and implement corrective actions. 
• Provide training to pharmacy staff on quality-related topics, including GMP, quality systems, and documentation practices. 
• Stay up to date with regulatory changes and industry best practices related to pharmaceutical quality assurance. 
• Prepare and submit reports to regulatory agencies as required. 
• Identify & leverage on opportunities for continuous quality improvement and process reengineering to optimize operational efficiency and patient care at the Equity Afia facilities.

Qualifications
Desired Academic & Professional Qualifications

• Diploma in Pharmacy or Bachelor of Pharmacy 
• Quality or Health Services Management background 
• At least 5-years’ post-qualification experience clinical practice 
• At least 2 -years’ experience implementing quality management systems in a busy clinical set up 
• Membership and duly licensed by a professional body (Pharmacy and Poisons Board)
• MS Office proficiency, very good data analytical, presentation & report writing skills
• In-depth understanding of good clinical practice requirements. 
• Excellent problem-solving skills and demonstrated ability to manage multiple tasks. 
• Good leadership/people/ team skills