Quality Coordinator (Laboratory) - Equity Afya at Equity Bank Kenya

Job Summary:

The Quality Coordinator-Laboratory is responsible for supporting and maintaining the quality assurance (QA) systems across the Equity Afya franchise network. This role ensures compliance with regulatory standards, internal quality policies, and best practices while promoting continuous quality improvement. The Quality Coordinator will collaborate with franchise partners and internal teams to implement and monitor quality initiatives, ensuring patient safety and operational excellence.

Key Responsibilities:

Quality Assurance and Compliance:

• Ensure compliance with local, regional, and national healthcare regulations and industry standards (e.g., KMLTTB, PPB, KMPDC, NCK) in the network
• Conduct regular quality audits across franchise medical centres to assess adherence to quality standards, protocols, and regulatory requirements.
• Assist in preparing and reviewing Standard Operating Procedures (SOPs) and ensure their consistent implementation across the network.
• Monitor quality metrics and key performance indicators (KPIs) to identify areas for improvement.
• Support the investigation and resolution of quality incidents, deviations, and customer complaints.
• Provide training and guidance to franchise staff on quality standards, procedures, and regulatory requirements.
• Identify opportunities for process improvement and implement corrective and preventive actions (CAPAs).
• Facilitate quality improvement projects across the network to enhance patient safety and operational efficiency.

Operational and business mentorship and excellence

• Process Optimization: Identify inefficiencies within laboratory workflows and operations. Propose and implement improvements in processes, tools, and technologies to increase productivity and reduce waste.
• Resource Management: Guide in the management and allocation of resources, such as personnel, technology, and budget, to ensure that operational goals are achieved within the required timelines and with maximum efficiency.
• Risk Management: Identify potential risks in laboratory processes and develop mitigation strategies. This could involve creating contingency plans for technical challenges or unforeseen issues that could impact operations.

Qualifications:

• Bachelor’s degree in medical laboratory science
• Registered with KMLTTB with valid practicing license
• Minimum of 3-5 years of experience in laboratory management and quality assurance,
• Strong knowledge of healthcare standards (e.g ISO 15189, SafeCare Standards etc.) and quality management systems.
• Experience conducting audits and preparing quality reports.
• Excellent organizational, analytical, and problem-solving skills.
• Effective communication and interpersonal abilities to work with cross-functional teams.
• Proficiency in Microsoft Office Suite

Desired experience:

• Experience managing laboratory services and in determining capacity and efficiency of laboratory operations
• Experience supervising multiple team members
• Experience in private sector practice e.g health facility, supply chain
• Certification in Quality Management (e.g., Six Sigma, ISO 15189 etc).
• Familiarity with Good Laboratory Practices (GLP/GCLP) and ISO 15189 laboratory accreditation processes.

Key Competencies:

• Attention to detail and accuracy.
• Communication and mentorship skills.
• Ability to manage multiple projects and deadlines.
• Collaborative mindset and ability to influence stakeholders.
• Commitment to patient safety and continuous improvement.