Careers at Equity Bank Kenya

Job Purpose:

• The role holder will work with relevant stakeholders (Subsidiaries, group functions etc.) and the executive team to develop and implement plans to anticipate, address, and mitigate the effects of various business interruptions. 
• He/she will develop a program to minimize risk and maximize resilience by creating, implementing, and maintaining policies, standards and procedures that keep the business running efficiently during challenging times. 

Duties and responsibilities include: 

• Developing and implementing business continuity plans and strategies to ensure the group business operations can continue in the event of a crisis or unforeseen events. 
• Developing BCM risk assessments standards for the group and subsidiaries to identify potential threats and vulnerabilities to the group business operations. 
• Coordinate BCM Risk assessments for various group departments, functions and subsidiaries, analyzing potential business impact of unpredictable business interruptions such as natural disasters, security breach, legal claims, and market disruptions. 
• Work with functional heads, subsidiary BCM leads and other stakeholders to define critical business functions and determine appropriate recovery strategies aligned with the group strategy. 
• Establishing and managing recovery teams to respond during a business disruption. 
• Develop the standards for organizing and leading business continuity exercises and drills to test the effectiveness of plans and identify areas for improvement and report on the outcomes to the senior leadership. 
• Maintain awareness of global events and changing circumstances that could impact group business operations. 
• Develop the training standard, content for Training staff and management on their roles and responsibilities in the event of a disruption. 
• Providing regular reports to group senior leadership team on the status of business continuity initiatives and potential risks 
• Develop a plan for keeping abreast of developments in business continuity standards, regulations, and best practices and ensuring these are cascaded to the subsidiaries. 
• Coordinate and lead response during and after a disruption at group level. 
• Collaborates with Technology group to develop and implement best practices to protect and restore data and systems in the event of natural disasters, or any other disruptions. 
• Work with health, safety, and security staff and local, national government agencies to align the organizations emergency management plan with established best practices and community standards. 

Qualifications

Critical Skills: 

• Strong understanding of Technology and Business processes and risk management. 
• Good experience in leveraging analytics and technology solutions to manage Business continuity risks. 
• Excellent strategic, problem solving, and analytical skills.  
• Effective communicator with strong writing and verbal abilities to communicate across all levels of the Group. 
• Ability to develop strong relationships and collaborate with senior business and function leaders to influence change. 
• Proven focus on deliverables, organized, and ability to manage multiple high priority deliverables. 
• Self-starter, highly organized, and detailed-oriented 
• Excellent in mobilization bringing together diverse teams deliver a common goal. 
• Ability to collaborate with others to develop an emergency plan. 
• Exercise high level of discretion and confidentiality due to the sensitive nature of the scope of work 
• Proven record in Crisis Management. 
• Ability to think through hypothetical situations and concepts and to identify risks and weaknesses in various business processes. 

Required Qualifications:

• More than 7 Years in similar roles 
• Degree in Technology or a related field 
• Professional Certification in Business Continuity Management. 

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Job Purpose Statement:

• This role is responsible for creating and implementing marketing strategies tailored to SMEs and corporate clients, driving customer acquisition, and boosting brand visibility in retail settings. Additionally, I manage retail partnerships, oversee promotional campaigns, and analyze the performance of the retail segment.

Key Responsibilities: 

Business Banking Strategy Development:

• Drive the development and execution of targeted marketing strategies to expand Equity Bank’s business banking products for SMEs and corporate clients, including business loans, trade finance, and cash management solutions.
• Define and segment customer personas (small business owners, medium-sized enterprises, large corporates) to tailor financial offerings that address their specific challenges and objectives.

Campaign Planning and Execution:

• Strategically plan and lead marketing campaigns that promote key business banking products such as business accounts, financing solutions, and digital tools.

Market Research and Customer Insights:

• Conduct in-depth research on SME and corporate behavior, financial needs, and trends within the Kenyan business banking market to inform strategy.

Cross-Functional Collaboration:

• Lead collaboration with product development, corporate banking teams, and customer experience to deliver business banking products that meet the unique needs of SMEs and large corporations.

Budget Management:

• Take full ownership of managing and allocating the marketing budget for business banking initiatives, including product launches, promotions, and digital campaigns targeted at SMEs and corporate clients.
• Monitor and report on budget usage, ROI, and product performance, ensuring resource optimization and maximum impact.

KPI Tracking and Reporting:

• Establish and track KPIs for business banking campaigns (e.g., new business account openings, loan disbursements, corporate service adoption).
• Deliver regular reports on campaign success, customer acquisition, and product growth, continuously adjusting strategies to meet business goals.

Customer Relationship Management:

• Develop and implement loyalty programs and strategies to drive retention among SME and corporate clients, with a focus on cross-selling services such as trade finance, credit facilities, and digital banking tools.
• Build and maintain strong relationships with high-value corporate clients to ensure their continued engagement with Equity Bank’s business solutions.

Brand Positioning and Messaging:

• Position business banking products to address the needs of local SMEs and corporates, highlighting the bank's expertise in fostering business growth, offering secure financial solutions, and driving digital innovation.
• Craft messaging is culturally relevant and resonates with business owners across various sectors, ensuring clear communication of Equity’s value proposition.

Digital Marketing and Innovation:

• Lead the digital transformation of business banking by promoting Equity Bank’s business banking apps, online platforms, and fintech solutions, empowering businesses to manage their finances more efficiently and seamlessly.

Qualifications

Academic, Professional Qualifications & Experience:

• Bachelor’s degree in marketing or a related field.
• Membership with the Chartered Institute of Marketing.
• Postgraduate education or professional certifications in a relevant field is a plus.
• A minimum of 10 years of marketing experience, with at least 5 years in a senior management role.
• Experience in the marketing and corporate affairs industry is highly desirable.

Key Technical & Leadership Competencies:

• Strong interpersonal, communication, and negotiation skills.
• Exceptional writing and presentation abilities.
• Proven decision-making and leadership capabilities.
• Expertise in customer and stakeholder management.
• Entrepreneurial and commercially driven mindset.
• Advanced analytical, conceptual, and creative problem-solving skills.
• Excellent listening and communication skills, both written and oral.
• Strong interpersonal and consultative abilities.
• Proficiency in digital marketing, including social media and content marketing.
• Leadership & Influence: Skilled in leading, motivating, and guiding teams to achieve results; fosters a culture of initiative and responsibility; effectively persuades others to embrace and act on new strategies.

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Job Summary:

The Quality Coordinator-Laboratory is responsible for supporting and maintaining the quality assurance (QA) systems across the Equity Afya franchise network. This role ensures compliance with regulatory standards, internal quality policies, and best practices while promoting continuous quality improvement. The Quality Coordinator will collaborate with franchise partners and internal teams to implement and monitor quality initiatives, ensuring patient safety and operational excellence.

Key Responsibilities:

Quality Assurance and Compliance:

• Ensure compliance with local, regional, and national healthcare regulations and industry standards (e.g., KMLTTB, PPB, KMPDC, NCK) in the network
• Conduct regular quality audits across franchise medical centres to assess adherence to quality standards, protocols, and regulatory requirements.
• Assist in preparing and reviewing Standard Operating Procedures (SOPs) and ensure their consistent implementation across the network.
• Monitor quality metrics and key performance indicators (KPIs) to identify areas for improvement.
• Support the investigation and resolution of quality incidents, deviations, and customer complaints.
• Provide training and guidance to franchise staff on quality standards, procedures, and regulatory requirements.
• Identify opportunities for process improvement and implement corrective and preventive actions (CAPAs).
• Facilitate quality improvement projects across the network to enhance patient safety and operational efficiency.

Operational and business mentorship and excellence

• Process Optimization: Identify inefficiencies within laboratory workflows and operations. Propose and implement improvements in processes, tools, and technologies to increase productivity and reduce waste.
• Resource Management: Guide in the management and allocation of resources, such as personnel, technology, and budget, to ensure that operational goals are achieved within the required timelines and with maximum efficiency.
• Risk Management: Identify potential risks in laboratory processes and develop mitigation strategies. This could involve creating contingency plans for technical challenges or unforeseen issues that could impact operations.

Qualifications:

• Bachelor’s degree in medical laboratory science
• Registered with KMLTTB with valid practicing license
• Minimum of 3-5 years of experience in laboratory management and quality assurance,
• Strong knowledge of healthcare standards (e.g ISO 15189, SafeCare Standards etc.) and quality management systems.
• Experience conducting audits and preparing quality reports.
• Excellent organizational, analytical, and problem-solving skills.
• Effective communication and interpersonal abilities to work with cross-functional teams.
• Proficiency in Microsoft Office Suite

Desired experience:

• Experience managing laboratory services and in determining capacity and efficiency of laboratory operations
• Experience supervising multiple team members
• Experience in private sector practice e.g health facility, supply chain
• Certification in Quality Management (e.g., Six Sigma, ISO 15189 etc).
• Familiarity with Good Laboratory Practices (GLP/GCLP) and ISO 15189 laboratory accreditation processes.

Key Competencies:

• Attention to detail and accuracy.
• Communication and mentorship skills.
• Ability to manage multiple projects and deadlines.
• Collaborative mindset and ability to influence stakeholders.
• Commitment to patient safety and continuous improvement.

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Job Summary:

The Quality Coordinator (Pharmacy) is responsible for supporting and maintaining the quality assurance (QA) systems across the Equity Afya franchise network. This role ensures compliance with regulatory standards, internal quality policies, and best practices while promoting continuous quality improvement. The Quality Coordinator will collaborate with franchise partners and internal teams to implement and monitor quality initiatives, ensuring patient safety and operational excellence.

Key Responsibilities:

Quality Assurance and Compliance:

• Support the development, implementation, and maintenance of pharmaceutical quality management systems (QMS) across the franchise network.
• Ensure compliance with local, regional, and national healthcare regulations and industry standards (e.g., PPB, KMPDC, NCK, KMLTTB etc.)
• Conduct regular quality audits across franchise locations to assess adherence to quality standards, protocols, and regulatory requirements.
• Assist in preparing and reviewing Standard Operating Procedures (SOPs) and ensure their consistent implementation across the network.
• Monitor quality metrics and key performance indicators (KPIs) to identify areas for improvement.
• Provide training and guidance to franchise staff on pharmaceutical quality standards, procedures, and regulatory requirements.
• Identify opportunities for process improvement and implement corrective and preventive actions (CAPAs).
• Facilitate quality improvement projects across the network to enhance patient safety and operational efficiency.

Operational and business mentorship and excellence

• Process Optimization: Identify inefficiencies within pharmacy workflows and operations. Propose and implement improvements in supply chain processes, tools, and technologies to increase productivity and reduce waste.
• Resource Management: Guide in the management and allocation of resources, such as personnel and inventory to ensure that operational goals are achieved within the required timelines, budget and with maximum efficiency.
• Risk Management: Identify potential risks in pharmacy processes and develop mitigation strategies. This could involve creating contingency plans for technical challenges or unforeseen issues that could impact operations.

Qualifications:

• Bachelor’s degree in pharmacy (BPharm)
• Licensed Pharmacist with current registration with PPB
• Minimum of 3-5 years of experience in pharmacy management and quality assurance,
• Strong knowledge of regulatory standards (e.g., PPB, KMPDC) and quality management systems (e.g., ISO 9001, SafeCare Standards etc.)
• Experience conducting audits and preparing quality reports.
• Excellent organizational, analytical, and problem-solving skills.
• Effective communication and interpersonal abilities to work with cross-functional teams.
• Proficiency in Microsoft Office Suite

Desired experience:

• Experience managing laboratory services and in determining capacity and efficiency of laboratory operations
• Experience supervising multiple team members
• Certification in Quality Management (e.g., Six Sigma, or equivalent).
• Familiarity with Good Manufacturing Practices (GMP) and Good Distribution Practices (GDP).

Key Competencies:

• Attention to detail and accuracy.
• Communication and mentorship skills.
• Ability to manage multiple projects and deadlines.
• Collaborative mindset and ability to influence stakeholders.
• Commitment to patient safety and continuous improvement.