Receivables & Credit Control Manager at Fast Choice

The Receivables & Credit Control Manager is responsible for the strategic and operational management of accounts receivable, credit control and customer debt recovery. The role ensures efficient cash flow, disciplined credit risk management, timely collections and strong financial controls while driving team performance and operational excellence.

The position plays a critical role in safeguarding company revenue, minimizing bad debt exposure and supporting sustainable financial stability.

Key Responsibilities

Accounts Receivable & Invoicing Management

• Oversee the full receivables cycle from order confirmation to invoicing and payment collection.
• Ensure all deliveries, projects and tenders are accurately and timely invoiced.
• Maintain accurate customer accounts and reconciliations.
• Prevent revenue leakage through documentation and billing controls.
• Verify pricing, discounts and contractual terms before invoicing.

Credit Control & Risk Management

• Develop and enforce customer credit policies and credit limits.
• Conduct credit risk assessments for new and existing customers.
• Monitor customer exposure and escalate high-risk accounts.
• Approve credit terms in line with company policies and risk frameworks.
• Maintain structured credit documentation and compliance records.

Debt Collection & Cash Recovery

• Drive structured debt recovery strategies for overdue and high-risk accounts.
• Monitor and actively manage yellow and red-category debtors.
• Implement targeted recovery plans and payment arrangements.
• Escalate high-risk accounts and recommend legal recovery action where necessary.
• Maintain documentation of all recovery actions and customer engagements.

Receivables Monitoring & Financial Reporting

• Prepare and maintain accurate receivables dashboards and reports, including:
• Debtor aging reports
• Collection performance analysis
• Cash flow projections
• Credit exposure reports
• High-risk account summaries
• Submit weekly and monthly receivables reports to management.
• Provide actionable insights to improve collection efficiency.
• Ensure reconciliations and adjustments are properly reviewed and approved.

Customer Account Reconciliation & Dispute Resolution

• Perform regular customer account reconciliations.
• Resolve invoice disputes, pricing discrepancies and payment queries.
• Collaborate with sales and operations teams to address customer issues.
• Maintain accurate documentation of resolutions and account adjustments.

Cross-Department Coordination

• Work closely with Sales, Operations and Finance to align collections with business processes.
• Support sales teams in managing customer payment expectations and credit compliance.
• Ensure invoicing accuracy and timely documentation to prevent revenue delays.
• Address interdepartmental issues affecting collections and cash flow.

Government & Institutional Debt Recovery

• Coordinate recovery of long-outstanding debts, particularly from government and institutional customers.
• Engage stakeholders to unblock approvals and accelerate payment processing.
• Implement structured follow-up strategies for institutional accounts.
• Maintain documentation of recovery efforts and escalation actions.

Team Leadership & Performance Management

• Provide leadership and supervision to the receivables team.
• Implement clear performance targets and accountability structures.
• Conduct weekly, monthly and quarterly performance reviews.
• Coach and develop team members to strengthen collections capability.
• Foster a results-driven culture aligned with business objectives.

Process Improvement & Systems Optimization

• Continuously review receivables processes for efficiency improvements.
• Strengthen ERP/Sage utilization for reporting and tracking.
• Identify automation opportunities and workflow enhancements.
• Implement initiatives to reduce collection cycles and overdue debts.

Internal Controls & Compliance

• Enforce strong internal controls across receivable processes.
• Ensure compliance with company policies and financial regulations.
• Maintain audit-ready documentation for all transactions.
• Support internal and external audits and implement corrective actions.

Cash Flow Support

• Provide cash flow visibility and receivable forecasts.
• Support financial planning with accurate collection projections.
• Align receivables strategies with working capital objectives.

Key Performance Indicators (KPIs)Cash Flow & Collections

• ≥95% monthly collection efficiency
• Reduction of overdue receivables by ≥20% annually
• Improvement in Days Sales Outstanding (DSO)

Debt Recovery

• 50% reduction in red-category debts annually
• 100% follow-up on overdue accounts within timelines
• Resolution of escalated cases within agreed frameworks

Credit Risk Management

• 100% compliance with credit approval policies
• Proper credit vetting for all new customers
• Controlled customer exposure within approved limits

Reporting & Accuracy

• Weekly and monthly reports submitted on time
• <1% error rate in documentation and reconciliations
• Real-time debtor visibility through dashboards

Team Performance

• 100% compliance with receivables policies
• Regular performance reviews and measurable improvement

Audit & Compliance

• 100% audit compliance
• Complete and accurate documentation of all transactions

Qualifications & Experience

• Bachelor’s Degree in Finance, Accounting or Business Administration
• Additional Diploma in Debt collection/Debt Recovery is preferred
• CPA (K) / ACCA or equivalent (preferred)
• 5–7 years experience in receivables, credit control or financial management
• 3+ years in supervisory/management roles
• Strong debt recovery and financial reporting expertise
• Proficiency in ERP/Accounting systems (Sage or similar)