Receptionist at Avenue Healthcare

Job Objective/Purpose

The Receptionist will be responsible for managing the reception professionally at all times and that all visitors, patients and clients are accorded immediate service.

Key Responsibilities

• Maintaining proper patient / client records depending on the designated department / branch.
• Ensure that all the procedures / systems laid down for vetting and ensuring that all clients seeking treatment are followed for the various categories of clients i.e. Staff, cash patients , prepaid and credit / insurance clients.
• Ensure proper patient registration per the defined protocols
• Ensure accurate billing and timely finalization of invoices
• Ensure proper cash handling as per defined protocols
• Ensure that all incoming telephone calls are directed/ transferred to the respective departments / offices.
• Ensure client satisfaction through quality of service, communication and feedback.
• Maintain patient privacy and confidentiality at all times.
• Ensure proper inventory of the available equipment on a daily basis and ensure that they are in good working condition. Report any malfunction to the Branch Manager

Person Specification

• Certificate in Business Management or a relevant business course
• 1 year experience in front office
• Excellent interpersonal and communication skills
• Should be reliable
• Customer focus
• Ability to multitask
• Ethical