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Avenue Hospital was founded in 1995 for the purpose of managing the outpatient department at the Hospital, and to extend medical services to corporate clientele through an innovative concept of Managed Healthcare.
Job Objective/Purpose
The Laboratory Technologist will be responsible for ensuring provision of high quality laboratory diagnostic services in the clinic as defined by Avenue Healthcare’s policies, protocols, procedures and standards.
Key Responsibilities
- Maintain all laboratory equipment in good working condition.
- Timely and accurate billing of laboratory services.
- Stock management by performing daily/spot stock counts of lab supplies and report shortages to the Branch Manager
- Perform daily Internal Quality Control procedures as defined by Avenue Group SOPs.
- Follow laid down Lab Board approved rules for medical lab profession and adhere to Government and respective professional standards of care and treatment of patients.
- Timely response to emergencies.
- Carry out tests based on outlined SOPs & policies.
- Infection control.
- Maintain infection control standards when carrying out lab tests.
- Observe proper disposal of medical waste
- Equipment and other laboratory surfaces are properly disinfected with the right disinfectants
- Observe and practice high quality of service through effective communication, prompt feedback and escalation of any unresolved issues to the Branch Manager.
- always Maintain patient privacy and confidentiality.
- Prevention of lab related errors by following the laid down policies and procedures on sample handling during pre-analytical, analytical and post-analytical phases of testing.
Person Specification
- A Diploma in Medical Laboratory Sciences or related discipline.
- A Valid practicing license from Kenya Medical Laboratory Technicians and Technologists Board
- 3 years experience
- Excellent interpersonal and communication skills
- Customer focus
- Ethical
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Job Objective/Purpose
Perform diagnostic imaging procedures in line with the hospital policies and procedures
Key Responsibilities
- Perform imaging procedures on patients to meet the established practice parameters and standards of care while ensuring client satisfaction.
- Processing and printing of quality and appropriate images to assist in diagnosis.
- Ensuring availability and optimum utilization of consumables for cost-effectiveness.
- Producing timely and accurate results in line with Imaging SOPs
- To ensure real time billing of all procedures has been done before they are carried out.
- Accurate identification and preparation of the client prior to imaging procedures
- Counseling of patients and next of kin about the procedure and obtain consent.
- To provide high quality care and services and maintaining the professional ethics.
- Ensure radiation safety within the facility for both staff and patients.
- Adhere to Infection Prevention Control measures per the hospital policies.
- Performs calibration and routine preventive maintenance on imaging equipment per the established procedures and protocols.
- Safeguard and provide basic maintenance and safety of imaging equipment in the facility.
- Report daily to the Branch Manager on the status and usage of radiology equipment, and radiology supplies
- Track and report equipment downtime
- Track and report equipment usage
- Daily monitoring of stock levels to ensure no stock outs and provide feedback to the Radiology Manager for new orders.
- Maintain imaging records, ensure filing of patient records and tests results to comply with the legislative regulations.
- Tracking and check patient images and correct reports from the radiologists
- Advice on appropriate and/or additional imaging procedure to aide in diagnosis.
Person Specification
- Higher Diploma in Ultrasound.
- Diploma in Medical Imaging Sciences.
- 2 years working experience in a similar position. Registered and licenced by the Kenya Nuclear Regulatory Authority
- Special skills in Echocardiography will be an added advantage.
- Radiation and Protection Board Licence
- 2 years working experience in a similar position
- Should be reliable
- Customer focus
- Basic IT skills
- Attention to detail
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Job Objective/Purpose
The Receptionist will be responsible for managing the reception professionally at all times and that all visitors, patients and clients are accorded immediate service.
Key Responsibilities
- Maintaining proper patient / client records depending on the designated department / branch.
- Ensure that all the procedures / systems laid down for vetting and ensuring that all clients seeking treatment are followed for the various categories of clients i.e. Staff, cash patients , prepaid and credit / insurance clients.
- Ensure proper patient registration per the defined protocols
- Ensure accurate billing and timely finalization of invoices
- Ensure proper cash handling as per defined protocols
- Ensure that all incoming telephone calls are directed/ transferred to the respective departments / offices.
- Ensure client satisfaction through quality of service, communication and feedback.
- Maintain patient privacy and confidentiality at all times.
- Ensure proper inventory of the available equipment on a daily basis and ensure that they are in good working condition. Report any malfunction to the Branch Manager
Person Specification
- Certificate in Business Management or a relevant business course
- 1 year experience in front office
- Excellent interpersonal and communication skills
- Should be reliable
- Customer focus
- Ability to multitask
- Ethical
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Job Objective/Purpose
To enhance growth of the products and services through marketing of the assigned unit.
Key Responsibilities
1. Preparation of marketing plans
2. Preparation of periodic business and marketing analysis
3. Client acquisition by:
a. Maintaining client relationships
b. Responding to prospective client’s enquiries.
c. Attending and giving presentations to prospective clients
d. Supporting the unit by giving logistical support for assigned clinic events e.g. workshops, medical camps and other AHC sponsored events & public presentations etc
4. Preparation of weekly and monthly marketing reports
5. Engaging in corporate and industry events
6. Maintain client and patient privacy and confidentiality at all times
Person Specification
1. Bachelors in Business Administration (Sales, Marketing or other) or any other related degree
2. 2 years’ experience in business development, relationship management or marketing. Healthcare Industry experience preferred but not mandatory.
3. Excellent verbal and oral communication skills
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