Receptionist, Cancer Centre at Aga Khan University Hospital

Job Summary

• To provide professional reception, administrative, client-service, and sample coordination support to the NGS Unit by managing front-office activities, facilitating communication and appointments, maintaining accurate records, and supporting the efficient flow and documentation of samples received and dispatched by the Unit.

Key Responsibilities

• Manage the NGS Unit reception and serve as the first point of contact for clients, visitors, clinicians, and other stakeholders.
• Receive and route samples delivered to the NGS Unit in accordance with established procedures.
• Maintain a comprehensive log of all samples received and/or sent/dispatched by the NGS Unit.
• Ensure sample records contain all required information and are kept current.
• Flag discrepancies or missing sample information to the relevant NGS Unit staff.
• Coordinate appointments and routine client enquiries.
• Manage telephone calls, emails, messages, and other correspondence.
• Maintain accurate administrative and sample-related records.
• Support filing, scanning, photocopying, data entry, and document management.
• Assist with meetings, workshops, training sessions, and other NGS Unit activities.
• Support maintenance of reception and administrative supplies.
• Maintain confidentiality of patient, laboratory, and institutional information.
• Comply with hospital, NGS Unit, quality, safety, and infection prevention procedures.
• Perform other related duties as assigned by the supervisor.

Qualifications

• Diploma in Business Administration, Secretarial Studies, Health Records, Health Administration, or a related field.
• Additional training in customer service, records management, or healthcare administration will be an added advantage.

Relevant Experience

• Previous experience in a hospital, laboratory, healthcare, or other professional service environment is preferred.
• Experience in reception, customer service, records management, or administrative support.
• Experience maintaining registers, logs, or electronic records.
• Proficiency in Microsoft Office applications and basic data-entry systems.