Fresh Roles at Aga Khan University Hospital

Job Summary

• To provide professional reception, administrative, client-service, and sample coordination support to the NGS Unit by managing front-office activities, facilitating communication and appointments, maintaining accurate records, and supporting the efficient flow and documentation of samples received and dispatched by the Unit.

Key Responsibilities

• Manage the NGS Unit reception and serve as the first point of contact for clients, visitors, clinicians, and other stakeholders.
• Receive and route samples delivered to the NGS Unit in accordance with established procedures.
• Maintain a comprehensive log of all samples received and/or sent/dispatched by the NGS Unit.
• Ensure sample records contain all required information and are kept current.
• Flag discrepancies or missing sample information to the relevant NGS Unit staff.
• Coordinate appointments and routine client enquiries.
• Manage telephone calls, emails, messages, and other correspondence.
• Maintain accurate administrative and sample-related records.
• Support filing, scanning, photocopying, data entry, and document management.
• Assist with meetings, workshops, training sessions, and other NGS Unit activities.
• Support maintenance of reception and administrative supplies.
• Maintain confidentiality of patient, laboratory, and institutional information.
• Comply with hospital, NGS Unit, quality, safety, and infection prevention procedures.
• Perform other related duties as assigned by the supervisor.

Qualifications

• Diploma in Business Administration, Secretarial Studies, Health Records, Health Administration, or a related field.
• Additional training in customer service, records management, or healthcare administration will be an added advantage.

Relevant Experience

• Previous experience in a hospital, laboratory, healthcare, or other professional service environment is preferred.
• Experience in reception, customer service, records management, or administrative support.
• Experience maintaining registers, logs, or electronic records.
• Proficiency in Microsoft Office applications and basic data-entry systems.

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Job Summary

• To provide reliable porter, sample transportation, and general operational support to the NGS Unit by ensuring the safe and timely collection and delivery of laboratory samples, documents, supplies, and other materials, while supporting the day-to-day logistical and operational requirements of the Unit.

Key Responsibilities

• Collect and transport NGS samples from the hospital laboratory to the NGS Unit.
• Deliver documents, samples, supplies, and other materials to designated locations.
• Run authorised errands for the NGS Unit.
• Support movement and distribution of supplies and materials.
• Assist with receipt and delivery of routine Unit supplies.
• Support preparation and set-up for meetings, training, workshops, and Unit activities.
• Undertake basic administrative and logistical tasks as assigned.
• Maintain confidentiality of patient, laboratory, and institutional information.
• Comply with all relevant hospital, laboratory, safety, and infection prevention procedures.
• Report any delays, discrepancies, incidents, or operational concerns promptly.
• Perform other related duties as assigned by the supervisor.

Qualifications

• Minimum KCSE or equivalent qualification.
• Additional training in porter services, healthcare support, customer service, or a related area will be an added advantage.

Relevant Experience

• Previous experience in a hospital, laboratory, healthcare, or institutional environment is preferred.
• Ability to follow instructions and established procedures accurately.