Receptionist, Pathology Administration Office at Aga Khan University Hospital

Responsibilities:

• Receive patients in Pathology Department.
• Answer patients’ enquiries and questions at the reception.
• Receive all patients’ request cards for both in-patients and out-patients.
• Receive specimens from out-patients and counter check with request forms prior to charging the patient appropriately.
• Receive all in-patients’ specimens after checking all the details both on request forms and samples prior to raising a charge note.
• Participate in quality improvement and patient safety initiatives.
• Participate in continuous medical education.
• Receive cash payments from cash paying patients and raise appropriate receipts.
• Process credit card payments for patients.
• Bill credit patients with corporate accounts.
• Book appointments and give instructions for various test collections that require prior booking.
• Ensure correct data entry in the reception computers.
• Keep updated backup systems for use in event of failure of computer system.
• Organize for donors to be attended to and direct them to the Donor Unit.
• Processing cancellations and refunds.
• Distributing sample to sections.
• Performing any other duties as directed by the Front Office Coordinator, Pathology Manager or designee.

 Requirements

• Certificate in Front Office management or an equivalent from a recognized institution;
• Minimum of 2 (two) years working experience;
• Demonstrable computer literacy;
• Excellent interpersonal, good oral and written communication skills;
• Positive attitude towards work and other members of the team;
• Ability to work under pressure;
• Must be good natured and presentable
• Unquestionable integrity and ability to maintain confidentiality.
• Professional attitude and strong work ethic with attention to timeliness.