Reconciliation Specialist at Credrails

About the role:

• As a Reconciliation Specialist, you will spearhead customer onboarding initiatives, utilizing your technical proficiency to implement and configure our reconciliation solutions. This position demands an in-depth understanding of the reconciliation industry and a demonstrated history of success in technical implementation roles.

Responsibilities

System Accuracy and Timeliness:

• Collaborate with on-call engineers to review and enhance the reconciliation system's functionality.
• Ensure the reconciliation system consistently delivers accurate and timely reports, particularly for card payments and chargebacks.

Technical Support:

• Provide support to the customer success team and on-call engineers, focusing on card payment reconciliation.
• Triage and troubleshoot bugs and other system-related issues related to card payments.

Product Management Support:

• Assist the product manager in gathering product requirements related to card payment reconciliation.
• Contribute to the onboarding process for new clients utilizing the reconciliation product, with a focus on card payments.

Quality Assurance and Training:

• Collaborate with the quality assurance lead in conducting User Acceptance Tests (UATs) specific to card payments.
• Support the product manager in organizing customer training sessions on card payment reconciliation.
• Ensure the timely and high-quality delivery of our reconciliation products, emphasizing card payment accuracy.

General Responsibilities:

• Undertake any additional tasks assigned by your manager.
• Maintain clear and open communication with cross-functional teams

Qualifications

• Bachelor's degree in Computer Science, Engineering, or a related field.
• Proven experience as an Implementation Software Engineer or in a similar technical implementation role within the Fintech reconciliation industry.
• Strong proficiency in Python, JSON, and Javascript.
• In-depth understanding of financial reconciliation processes and technologies.
• Excellent communication and presentation skills with the ability to translate technical concepts for varied audiences.
• Demonstrated ability to work collaboratively in a team environment.
• Strong problem-solving skills and a customer-centric mindset.