Referral Partner Manager at My 1health

• We are looking for a dynamic Referral Partner Manager to spearhead the development and expansion of our Referral Partner Program. This pivotal role is centered around strategically exploring and building referral partnerships across various industries and sectors, with a focus on learning and refining our approach. With the ambitious goal of expanding our network to over 10,000 partners globally, including a strong emphasis on building our presence across Africa, this position is key to driving our program's success and impact in markets worldwide.

Key Responsibilities

• Strategic Development and Implementation: Craft and execute innovative strategies for recruiting, onboarding, and retaining referral partners to expand our global network.
• Global Expansion: Focus on building and scaling the program globally, with an emphasis on establishing a strong presence in Africa and other key regions.
• Team Leadership: Manage a growing team, including account managers and a training and development specialist. Initially, work independently with the potential to integrate into a larger global team as the program scales.
• Performance Analysis: Monitor and evaluate partner performance using data-driven approaches. Provide constructive feedback and actionable strategies for continuous improvement.
• Cross-Functional Coordination: Collaborate with various teams to create comprehensive training materials and resources for partners, ensuring they are well-equipped to succeed.
• Budget and Resource Oversight: Manage the budget and resources allocated to the Referral Partner Program, ensuring efficient use and maximising ROI.
• Initiative and Self-Direction: Take initiative in developing the program, with an expectation of high autonomy and self-driven problem-solving.
• Growth Opportunities: Play a key role in the program’s expansion and evolution, with opportunities for career progression as the organisation grows globally.
• Compliance and Ethics: Oversee all partnership activities to ensure adherence to legal standards and ethical practices, maintaining the integrity of our program.

Requirements

Must Have

• Relevant degree in Business, Marketing, or a related field.
• Demonstrated experience in partner management, business development, or similar roles.
• Strong leadership skills with proven experience in managing customer support or patient support teams, with a minimum of 3 years of team management experience in either start-up or other corporate environments.
• Experience in expanding businesses to other markets/countries.
• Willingness to learn about the healthcare industry.
• Proficiency in CRM systems and software.
• Critical thinker who works well under pressure
• Robust analytical skills and ability to use data to drive decision-making.
• Excellent verbal communication and interpersonal skills.
• Innovative mindset and adaptability to change.
• Capacity to work in a fast-paced, dynamic environment.

Nice to Have

• Experience in healthcare or related sectors is advantageous.
• Fluency in a second language.