Regional ICT Manager EA & Yemen at Norwegian Refugee Council

JOB DESCRIPTION

Are you a dynamic and ambitious tech professional, a strategic thinker with hands-on skills, who wants to make a difference in some of the most challenging places in the world? Come join the East and Southern Africa (ESA) Region and help us modernize, digitize, and deliver better.

What you will do

• Design and develop solutions and advise country management in selecting the best solution to meet program teams’ needs
• Be the go-to person in the ESA Region who understands which particular program innovation activities are being carried out in which particular country and how that can be rolled out to other countries
• Conduct various trainings and also capacity building of ICT Teams in the countries
• Lead Regional office with launch of digital initiatives 
• Supports decision making within the management team by communicating complex ICT technical ideas and problems clearly
• Providing the region with relevant digital solutions that assists the office in working more efficiently at the same time saving on costs and time
• Ensure technology standards within the region are maintained to a high specification by standardizing ICT equipment, software and systems, and developing SOPs that ensure adherence to them
• Ensure that the connectivity and infrastructure status in all offices is sufficient to support the NRC online resources.
• Responsible for analysis of current and future “business demand” and translate this into clear ICT requirements and plans at regional level
• Responsible for implementation of regional specific ICT technical SOPs, guidelines ad tools in line with global ICT standards, policies and guidelines
• Accountable for the implementation of the global ICT initiatives/tools/system within the region
• Ensure adequate security standards (e.g. CIS) are applied to all applications and/or locally developed solutions in the region
• Ensure proper backup mechanisms and disaster recovery procedures for the ICT platforms at regional level
• Participate in global ICT work streams/projects, to identify, evaluate and deploy common global solutions, when relevant
• Provide support in recruitment and on-boarding of new ICT staff within the region 
• Facilitate the procurement process for the ICT equipment and tools within the ESA region
• Document the lessons-learned and knowledge acquired with the ICT innovation initiatives in the region to contribute to improve the internal process and digital transformation across NRC
• Keep up to date with functionality and operation of new products, systems, or equipment
• Collaborate with Global ICT and be the focal point on all information-security related issues within the region, including incidents, incident management, user awareness campaigns and testing of new solutions.

If you posses the below there is a high chance you will excel on this role: 

• Must have experience from working in complex, remote and volatile contexts
• Humanitarian background is highly preferred
• Project management skills with strong communication and people interaction skills
• Knowledge of the East and Southern Africa region is a plus
• Knowledge and experience with ICT tools as: O365 and Microsoft Azure environment, Microsoft Windows server, Windows10, Antivirus Software: F-Secure, Service Desk Solutions, Backups and DRP, MySQL and SQL databases, Salesforce, PaaS, SaaS
• Networking: Cisco Meraki Network devices and platform, TCP/IP, LAN/WAN.
• Documented Knowledge of coding languages.