Regional Tech Support at Ecosafi

We are looking for individuals to fill the position of Regional Tech Support. This role will work in ensuring the efficient operation and maintenance of cook stoves deployed to customers. This is a chance to be part of a high growth company transforming how we cook for the better, while making a real and lasting positive impact . You must enjoy and thrive working in a fast paced, evolving environment, be willing and able to adapt quickly to changing circumstances, and have a proven track record of working with a diverse group of coworkers.

This is a chance to be part of a company that is transforming, shaping and changing how we cook in our kitchens, while making a real and lasting positive impact on the environment and climate.

Responsibilities

• Provide technical support to customers, troubleshooting issues with EcoSafi cook stoves.
• Coordinate maintenance and repair activities for cook stoves.
• Conduct training sessions for team members on technical skills.
• Implement Quality Assurance processes to ensure cook stoves meet performance standards.
• Coordinate stove recoveries, keeping records, and reporting on week-on-week recoveries.
• Manage inventory of spare parts and components required for maintenance and repairs.
• Maintain communication with customers to provide updates on service activities.
• Maintain accurate records of service activities.
• 1st & 2nd line repairs (basic troubleshooting, quick component swaps < 20 minutes)
• Spare parts & tools management at the hub (no separate inventory clerk)
• Repair documentation and triage/escalation to Nairobi for 3rd/4th line work
• Customer/branch support & basic user training on proper stove use

Knowledge and Experience 

• 2–3+ years hands-on technical repair (appliance, electrical, solar, or similar), strong troubleshooting, basic electrical/mechanical skills, customer-facing maturity
• Diploma or Bachelor's degree in Mechanical Engineering, Electrical Engineering, Renewable Energy, or a related technical field.
• Certification in appliance repair, maintenance, or quality assurance is an added advantage.