Relationship Manager – Commercial Banking at DIB Bank Kenya Limited (DIBBKE)

Job Purpose 

• The job holder will develop the sales plans in line with overall Commercial Business Plans and the business plans of different customers managed by the Commercial Banking segment. Additionally, he/she will ensure that product revenue and profitability targets are achieved / exceeded.

Key Responsibilities 

• Ensuring that product revenue and profitability targets are achieved / exceeded by understanding the customer’s business and to anticipate the requirements through a consultative selling process.
• Matching the customer’s needs with product capabilities through presentation of tailored demonstrations and proposals.
• Negotiating/renegotiating terms and conditions with customers to maximize revenue and profitability.
• To identify opportunities for cross selling and referrals to other Banking lines through developing a good understanding of client needs
• Providing structured solutions to meet the specific cash management requirements of our customers and prospects.
• Undertaking a disciplined product-oriented sales management process while monitoring, tracking, and reporting on sales activity on a periodic basis and to ensure action is taken to meet sales targets.
• Assisting the product management and development in strategic product rollouts.
• Support customers’ seeds, trends, and product/market intelligence for new product developments/enhancements, strengthening competitive position.
• Facilitate customer service issues and ensure a high level of post sales service is always made available to the clients.
• Any other duties may be assigned by the team leader from time to time.

Job Specification 

• Bachelor’s degree in Business Management or related field from a recognized university.
• Minimum of Seven (7) Years Banking experience with at least 3 years in business development for Corporate/commercial segment.
• Excellent financial acumen & analytical thinking skills
• Excellent sales and marketing skills
• Strong interpersonal skills
• In depth knowledge of commercial banking products
• Excellent sales and marketing skills
• Sharia Foundations & principles of Islamic finance will be an added advantage.