Relationship Manager – Custodial Services and Bancassurance at Bank of Africa Kenya Limited

Job Purpose

Establish, develop and grow Bank’s custodial services offering to corporate and institutional clients, high net worth individual and investment groups positively contributing to the Bank’s Profit & Loss account. Additionally, develop and grow the Bank’s Bancassurance business line, partnering with key stakeholders and contributing positively to clients’ uptake of Bancassurance products, resulting in a positive growth in the Bank’s Profit and Loss account.

Responsibilities and Accountabilities-starting with strategic, managerial then operational

Business, Relationship & Sales Management - 70%

• Create sustainable business pipeline and conversion into business covering corporate and
• institutional clients, HNIs and investment groups.
• Deliver value added services to clients by active participation in business growth opportunities in
• relation to developing and execution of new custodial products
• Meet all Custody Clients at least once every quarter
• Develop and implement a call plan for new target clients
• Create product awareness via regular internal/external stakeholder meetings and events
• Actively scout for and apply for RFP / RFI and pension scheme tenders and meet the application deadlines,
• Cross sell other bank products to prospective clients
• Manage service delivery in accordance with the business plan and in close liaison with other business teams and product partners
• Strengthen client relationships and ensure customer satisfaction by maintaining high visibility with client relationships
• Ensure that all Client requirement/communication/ queries logged in are responded to within 24
• hours of receipt. Holding response to be sent the same day in case the final response requires further investigation.
• Provide clients with timely notification of issues impacting the market and their assets
• Provide timely notification and advice to the to the bank management on issues and developments in the Custodial space
• Actively seek opportunities to grow Bancassurance partnerships with approved Insurance service providers
• Develop and co-create Bancassurance products that are in response to market needs
• Work closely with the Bancassurance officer in managing renewals and upselling for the existing book of Bancassurance clients
• Tracking and closing any outstanding/unresolved insurance related matters
• Continuous improvement and subsequent implementation of interdepartmental and client SLAs

Operational Management - 10%

• Account Opening
• Facilitate smooth account opening and ensure that outstanding account documentation is kept to a minimum
• Facilitate take-on of client assets from other custodians and stockbrokers for new and existing clients
• Constantly monitor and maintain service standards Process – Reporting
• Review client & regulatory report packs for assigned accounts on a monthly & quarterly basis
• Attend quarterly review meetings and AGMs for trustees, fund managers and clients Process - Corporate Actions
• Effective follow up with the clients who have not provided the voluntary corporate actions
• instructions
• Interact effectively with the Officers of other Sections to ensure adherence to guidelines for securities
• accounts, dematerialization and physical securities maintenance and smooth processing of
• transactions.

Risk and Compliance

• Support Head/Senior Relationship Manager - Institutional Banking and the Custodial Operations team to ensure operations are managed in strict compliance with the various local laws, jurisdictions, bank risk standards and custodial services policy guide
• Support Head/Senior Relationship Manager - Institutional Banking to manage and direct Operational Risk Management and Controls for the custody service to ensure that the unit has minimal audit exceptions.
• Ensure that the regulatory requirements and deadlines are adhered to with real-time escalation of any possible operational incidents / operational loss / complaints to Head/Senior Relationship
• Manager - Institutional Banking

Minimum Requirements

• A degree in a business related field i.e Bachelor of Commerce, Business Administration, Economics or Banking/Finance OR its equivalent.
• CISI qualification
• Formal training in relationship management
• ECOP/COP qualification is an added advantage
• 5 years banking experience, 3 of these in Custodial Services