Relationship Manager EKE CMD 001 at Ecobank Kenya

KEY RESPONSIBILITIES

SALES AND MARKETING MANAGEMENT 

• Put in place annually, an approved target market document with complete information on customer segmentation, target names, products, services, revenues and profitability. 
• Deliver set targets for deposits, risk assets, transactions and revenue and the effective management of clients. 
• Target assigned customer segments within allocated time and call frequency to generate profitable sales.  Ensure proper booking of all transactions of customers including deposits, loans, revenues and costs. 
• Continually seek new opportunities to market services and bring in new customers by thoroughly understanding the marketing and economic environment. 
• Maximum NPL of 3% of portfolio. 
• Track and maintain allocated performance records including sales tracker, deposits, risk assets, provisions, incomes, costs and all relevant performance indicators on a daily, weekly, monthly, quarterly and annual basis. 

RELATIONSHIP MANAGEMENT & CUSTOMER SERVICE 

• Deliver agreed customer and product sales, wallet share and profitability targets. 
• Create and monitor customer sales program. 
• Achieve minimum of 5 products per customer. 
• Responsible for keeping self and supervisors up to date on competitor data and feedback provided for product and service changes or development. 
• Achieve minimum customer satisfaction rating of ‘very satisfied’. 
• Deliver appropriate product solutions and services to customers in order to deliver at least 75% of customer’s wallet. 
•  Develop strong internal relationships to support the successful servicing of customers and the delivery of sales targets. 
• Build a strong local profile for self and bank through positive involvement in community activities. 
• Own customer complaints and resolution process in portfolio and collect all past due obligations. 
• Advice/update customers on all tariffs, policies, procedures and any other changes to products or accounts. 
• Ensure proper authorisation and contact customers with regard to confirmation limits and any other account management issues. 

RISK & COMPLIANCE 

• Ensure all credit transactions and credit files in portfolio comply with the spirit and the letter of all applicable laws, regulations and institutional policies. 
• Ensure compliance with operations risk e.g. KYC and anti-money laundering measures plus any other Group controls. 
• Ensure all credit lines are current and all credit transactions are duly approved per policy within acceptable TAT. 
• Constantly monitor credit portfolio to ensure maximum of 3% NPL. 
• All files with PDO/Arrears position of over 30 days will be submitted to Remedial Unit with forwarding memo and copy signed by Remedial and kept in the branch 
• Operate within the set expense budget on a customer by customer basis. 

ADMINISTRATION & TEAMWORK 

• Follow up on all pending transactions and ensure completion. 
• Maintain customer profiles and files 
• Submit the following in a timely manner; daily planner, call memos, sales plans, forecasts, expense refunds etc. 
• Provide feedback on performance of service providers. 
• Provide feedback to various sectors on the performance of staff e.g. IT, Operations etc. 
• Provide cover for other account managers or sales Managers when necessary 
• Provide honest feedback on performance of colleagues 
• Share knowledge and best practice with team members 

JOB PROFILE JOB SKILLS & EXPERIENCE REQUIRED 

• Education - Bachelor’s Degree and above 
• Preferred Education - Degree in Sales and Marketing or Commerce 
• Skills & Experience - Minimum 2 Years of Experience at Account Relationship Officer level 
• Preferred Skills & Experience - Sales Experience in Financial Environment

Apply Before
06/29/2023