Relationship Manager, Personal Banking at United Bank for Africa (UBA) Kenya

Roles & Responsibilities

• Prepare sales plans for business growth to enable achieve assigned targets which includes but not limited to liabilities, assets, fees, FX, digital products and accounts opening.

Primary responsibility for the management of own portfolio of customers ensuring that they receive the appropriate level of service and advice to meet their specific needs

• Ensure proper pricing for customer offerings to ensure competitiveness in the market and profitability for the bank.
• Contribute to the effective launching of new products to ensure favourable market response and optimum build-up of revenue
• Provide feedback on information gathered from the market in order to formulate reviews and strategies.
• Maintaining, acquisition and reactivation of customer relationships to drive business growth
• Sell products mix as to maximize on wallet share and diversify risk
• Understanding the corporate policies, objectives and targets of the bank
• Visiting customers and attending business meetings.
• Self-development as to meet set deliverables
• Prepare weekly and monthly statistics/performance reports for management use
• Initiate and carry out recovery action on non-performing credits facilities
• Maintain comprehensive database of the customers operational records
• including the existing and prospective customer data.

KPIs:

• To deliver on all financial targets
• Productivity/Business Growth
• Product/Service Quality
• Effective and efficient service; Turnaround times
• Regulatory and Statutory Compliance

Job Requirements

• First degree in any field.
• Four (4) years’ experience with a leading industry player.
• Additional professional qualifications will be an added advantage particularly in sales and marketing.
• Proficiency in Microsoft Office Suite.