Relationship Manager at United Bank for Africa (UBA) Kenya

Job Objective

Build and maintain relationships with new and existing customers with the aim of selling the Bank’s products to the corporate companies.

Roles & Responsibilities

• Perform Political, economic, social and technological analysis to identify emerging opportunities and risks.
• Develop business prospects across targets markets i.e. institutional and corporate sales including financial institutions.
• Develop and upgrade marketable products geared toward enhancing competiveness and market dominance.
• Initiate business proposals and aggressive sales pitching for business solicitation from existing and prospective customers
• Identify, prioritize and manage corporate relationships Prospect banking relationships from targeted financial institutions across Africa.
• Participate in assessing risk asset of strategic partner banks originating from African countries where we have a presence.
• Continuously look for ways of generating additional income for the bank by forging profitable alliances.
• Increase the clientele base of the business by marketing the banks products and services
• Responsible for review of customers’ financials and making recommendations for credit to be granted under various facilities for customer’s satisfaction
• Liaise with clients banking / cash managers to ensure smooth operation of clients’ accounts on daily, weekly, monthly and yearly basis
• Calling on customers and prospects in line with call programme and documenting this in call memos
• Supervises the activities of the team members in line with the demands of the job position
• Ensure Customer satisfaction always, and bring in repeated business by resolving outstanding issues.
• Provide the bank with information on new contacts and new marketing opportunities
• Client relationships management, developing account plans, and delivering proposals

Key Performance Indicators

• Achievement of the sales target of the team
• Competitive performance in comparison with operators in our industry
• Number of new alliances formed
• Quality of bank line appraised
• Volume of risk asset generated

Job Requirements

• First degree in any field from a recognized university.
• Preferably have a second degree or relevant professional certification (as an added advantage).
• Excellent banking knowledge with a minimum of Five (5) years in Relationship Management/Marketing Experience and also Credit Experience with a leading industry player.
• Have banking operations, trade finance and correspondent bank experience
• Proficiency in Microsoft Office Suite.
• Key Competency Requirements
• Must exhibit drive energy, aggression and passion for business development and acquisition
• Must be technology savvy
• Good understanding of financial services sector.
• Selling and marketing skills.
• Must be self-solution driven, proactive and have acceptable knowledge of the business environment.
• Dynamic, analytical and a self-driven individual with the ability to work under pressure, maintaining a professional and helpful attitude at all times.
• Strong networking skills, for both internal and external networks.
• Relationship Management skills with excellent communication and interpersonal skills.