Relationship Manager – Water and Sanitation at Sidian Bank

JOB PURPOSE

The Relationship Manager – Water and Sanitation is responsible for driving business growth through developing partnerships within the water and sanitation sector. The role involves onboarding new partners, managing existing partnerships, and ensuring the performance of the water and sanitation loan portfolio. The job holder will also provide technical advice and capacity building to internal teams and branch networks to maximize business opportunities and achieve organizational goals.

KEY RESPONSIBILITIES 

• Business Development
• Monitoring and Reporting
• Market Intelligence
• Personal Leadership & Development

Business Development

• Identify, onboard, and manage new clients within the water and sanitation sector to expand business opportunities.
• Actively market WASH products and cross-sell at least five complementary products to clients.
• Conduct market research and competitor analysis to identify emerging opportunities in the water and sanitation industry.
• Enhance profitability of client relationships by promoting new products and value-added services.
• Maintain a detailed understanding of clients’ business models, financial projections, and specific needs.

Monitoring and Reporting

• Monitor the performance of WASH portfolio to ensure alignment with lending terms and organizational objectives.
• Provide regular performance updates, including detailed reports, to guide strategic decision-making.
• Support Monitoring & Evaluation (M&E) processes through accurate and timely data collection.

Market Intelligence

• Identify capacity-building needs for partners and recommend appropriate support mechanisms.
• Conduct training sessions for branch staff on water and sanitation partnership products and processes.
• Keep abreast of regulatory and industry developments in the water and sanitation sector to ensure compliance and alignment with best practices.

 Personal Leadership & Development

• Manage self by showing drive and motivation, an ability to self-reflect and a commitment to learning.
• Communicate effectively communicate clearly, actively listen to others, and respond with understanding and respect.
• Commit to Customer Service: provide, customer-focused services in line with banking sector and organizational objectives – adherence to the bank customer service charter and ensure personal accountability so as to meet the laid down Service Level Agreements (SLA) and work within stipulated Turn Around Time (TAT).
• Work Collaboratively Collaborate with others and value their contribution.
• Deliver Results Achieve results through the efficient use of resources and a commitment to quality outcomes.
• Think and solve problems, analyze and consider the broader context to develop practical.
• Keeping abreast with staff communications, attending staff meetings – morning huddles and weekly progress meetings.
• Responsible for own career within the bank and preparing an annual Personal Development Plan (PDP) and ensuring its actualization.
• Adherence to the banks policies and procedures, dress code, code of conduct, HR policies and procedures and follows laid down grievance and disciplinary procedure to ensure a conducive work environment.
• Closure of identified deficiencies from concluded audits, correction within stipulated timelines, and ensure no repeat findings.
• Live the brand values as a Sidian Bank brand ambassador and always project the right image of the bank to both staff and customers.

ACADEMIC BACKGROUND

• University degree or above in a relevant business discipline e.g. business administration or finance.
• Master’s degree in Strategic Management or similar field (added advantage).

WORK EXPERIENCE

• Minimum of seven (7) years of experience in banking, with at least five (5) years in relationship management.
• Proven experience of at least three (3) years working with partnerships or projects in the water and sanitation sector.
• Strong track record in business development and portfolio management within SME or business banking.

SKILLS & COMPETENCIES

• Excellent communication and interpersonal skills;
• Excellent Business Presentation skills;
• Good financial analysis skills;
• Excellent problem solving and decision-making skills;
• Knowledgeable in credit, legal (conveyancing) and lending knowledge;
• Knowledge of banking processes and Banking Law;
• Demonstrate an understanding of the Banking Act, CBK prudential guidelines and credit policies;
• Strong negotiation and networking skills;
• Good performance track record in business development;

PROFESSIONAL CERTIFICATION

• Diploma in Banking – AKIB (added advantage)
• Professional certifications in Risk Management, Credit Analysis, or AML Compliance are a plus.