Relationship Officer- Bancassurance at Equity Bank Kenya

The Role Purpose

• To drive the end-to-end sale and servicing of Life, General, and Medical insurance products within assigned branches, while providing technical support and guidance to branch teams to enhance insurance penetration and revenue growth.

The Key Responsibilities

Business Development & Sales

• Generate and pursue referrals and leads from branch teams and other channels.
• Secure appointments and conduct customer needs assessments.
• Prepare and present tailored insurance solutions to prospective clients.
• Close sales and ensure timely premium collection.
• Achieve assigned sales targets in line with departmental objectives.

Onboarding & Compliance

• Collect and verify all required KYC documentation.
• Facilitate accurate onboarding and policy issuance in line with regulatory and internal requirements.

Customer Service & Retention

• Provide post-sale service and relationship management.
• Manage policy renewals to ensure business retention and growth.
• Follow up and support claims processing to ensure timely settlement.

Risk & Advisory Support

• Advise branch credit teams on appropriate insurance covers to mitigate lending and operational risks.
• Promote embedded and credit-linked insurance solutions.

Qualifications

Key Technical Skills & Leadership Competencies

• Certificate of Proficiency (COP) or Executive Certificate of Proficiency (ECOP) - Mandatory
• Strong analytical and numerical skills
• Sales and negotiation skills
• Customer Relations management
• Product knowledge (Life, General & Medical Insurance)
• Strong communication and presentation skills
• Integrity and adherence to regulatory standards

Experience Requirements  

• Minimum of two (2) years’ experience in insurance sales (agency, brokerage, or bancassurance environment).
• Proven track record in meeting or exceeding sales targets.
• Proficiency in written and spoken English and Kiswahili.

Academic Qualifications and Certifications 

• AIIK Diploma in Insurance (or progress towards completion).
• Bachelor’s Degree in a Business-related field (e.g., BCom - Insurance/Actuarial, BBM, or equivalent).