Relationship Officer – Metropolis at CIC Insurance

PURPOSE:

To generate revenues from intermediary and client accounts, including upselling and cross-selling. Develop and maintain long-term relationships with intermediaries by making sure they receive requested products and services in a timely fashion.

PRIMARY RESPONSIBILITIES:

• Sourcing of business (new & renewal) and servicing intermediary accounts;
• Constantly updating intermediaries on new and existing products;
• Recruit, train, motivate and retain new and existing intermediaries for business growth;
• Liaising with the various departments to ensure timely service delivery to intermediaries;
• Preparations of quotations and tenders for delivery to clients and intermediaries;
• Collect market intelligence and prepare reports on products and services;
• Ensure compliance to the credit control policy through debt collection
• Promoting CIC brand;
• Ensure all intermediaries trading with CIC are licensed in accordance with IRA guidelines

PERSON SPECIFICATIONS

Academic Qualifications

• Bachelor’s degree in Commerce or in a related field
• Experience
• Up to three (3) years’ relevant experience

Skills and Attributes

• Excellent communication and presentation skills
• Problem solving skills
• Excellent interpersonal skills
• Excellent customer care skills
• Good analytical skills
• Computer literate in MS Office and other office applications