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As a Repair Centre Manager - Mobile Devices you will become the guardian of second chances, leading the mission to restore returned devices to their full potential while ensuring every customer receives products that exceed their expectations. Working at the intersection of technical excellence and customer care, you'll transform challenges into opportunities, lead skilled repair teams, and ensure that every device that leaves your care center represents M-KOPA's commitment to quality and sustainability.
Success in this role comes from a unique blend of technical mastery and inspirational leadership. We need someone who has walked the path of electronics repair excellence and understands that true operational success lies in building teams that consistently deliver quality while continuously improving processes. Your experience should tell a story of leading technical teams that didn't just fix problems but prevented them from happening again.
We are seeking someone whose career demonstrates a deep understanding of how repair operations can enhance customer experience. Perhaps you have 4+ years of experience in electronics repair with at least 2 years in a supervisory role, preferably in mobile phone repair or related industries, where you've developed processes that transformed repair quality and efficiency.
Your Bachelor's degree in engineering, electronics, or a related field should be complemented by a proven understanding of mobile phone repair processes, diagnostic tools, and quality control methods. Your ability to lead and motivate teams while managing workflow should be second nature, as should your talent for problem-solving and identifying root causes to reduce customer return
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