Jobs at M-KOPA Solar

• As a Repair Centre Manager - Mobile Devices you will become the guardian of second chances, leading the mission to restore returned devices to their full potential while ensuring every customer receives products that exceed their expectations. Working at the intersection of technical excellence and customer care, you'll transform challenges into opportunities, lead skilled repair teams, and ensure that every device that leaves your care center represents M-KOPA's commitment to quality and sustainability.
• Success in this role comes from a unique blend of technical mastery and inspirational leadership. We need someone who has walked the path of electronics repair excellence and understands that true operational success lies in building teams that consistently deliver quality while continuously improving processes. Your experience should tell a story of leading technical teams that didn't just fix problems but prevented them from happening again.
• We are seeking someone whose career demonstrates a deep understanding of how repair operations can enhance customer experience. Perhaps you have 4+ years of experience in electronics repair with at least 2 years in a supervisory role, preferably in mobile phone repair or related industries, where you've developed processes that transformed repair quality and efficiency.
• Your Bachelor's degree in engineering, electronics, or a related field should be complemented by a proven understanding of mobile phone repair processes, diagnostic tools, and quality control methods. Your ability to lead and motivate teams while managing workflow should be second nature, as should your talent for problem-solving and identifying root causes to reduce customer return

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Must-Have Qualifications:

• Extensive progressive HR experience with significant time partnering with senior executives in fast-growth, complex organizations
• Proven track record designing people strategies that drive measurable business results across local and global contexts
• Strategic and operational range—equally comfortable with long-term planning and hands-on execution with strong business acumen.

Your Strategic People Impact

• Each day, you will combine strategic advisory work with hands-on execution. You’ll collaborate with Kenya’s leadership team to address organizational challenges for operations that serve over 3 million customers, while also contributing to global people initiatives spanning five markets.
• You’ll leverage people analytics to track critical metrics—such as employee engagement in our fastest-growing market, retention during periods of hypergrowth, progress toward our 50% diversity goals, and the health of our talent pipeline as operations scale toward serving 10 million customers.
• Working onsite in Kenya with hybrid flexibility, you’ll coach managers who support employees driving achievements like delivering 1 million+ health insurance policies, financing more than 4,000 e-motorbikes, and assembling 2 million smartphones locally.
• Your change management expertise will help guide transitions as we continue to expand, ensuring we maintain the culture that has made us one of Africa’s fastest-growing companies.

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What You'll Actually Do

• You'll spend your first 90 days conducting systematic risk assessments across all five markets, identifying the highest-priority safety gaps and vulnerabilities. You'll interview sales leaders, DSRs, country teams. You'll examine incident data, audit findings, existing protocols. You'll emerge with a comprehensive remediation roadmap—not a document that sits on a shelf, but an executable plan with clear ownership, milestones, and measurable outcomes.
• Then you build. You'll design grievance mechanisms that sales agents actually trust and use. You'll create training programs that embed safety thinking into onboarding and ongoing development. You'll establish quarterly OKRs that tie safety performance to business metrics. You'll implement monitoring dashboards that give real-time visibility into safety metrics and emerging risks across the entire network.
• You'll also lead partnerships—with external security vendors, technology providers, specialized GBVH service providers—ensuring our sales force has access to protection capabilities that match the complexity of their operating environment.
• This role is demanding. You'll manage competing priorities from senior stakeholders across functions. You'll navigate cultural sensitivities around reporting and intervention. You'll make decisions with imperfect information in fast-moving situations. And you're probably ready for exactly this.

What You Bring

• Extensive progressive experience building safety, compliance, or welfare programs in complex, multi-geography organizations—particularly in emerging markets or field-based operations. You've done more than manage programs; you've architected them from strategic vision through operational execution.
• Deep subject matter expertise in gender-based violence prevention, field staff safety protocols, and crisis management, with demonstrable impact in high-stakes environments. Professional certifications in safety management, crisis response, or GBVH prevention strengthen your candidacy.
• Proven ability to design scalable operational frameworks, lead cross-functional stakeholder partnerships, and deliver measurable results in high-visibility environments. You bring strong analytical capabilities and understand how to build monitoring and evaluation systems that actually drive improvement.

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We're looking for low-ego, experienced engineers who collaborate exceptionally well and embrace continual learning. As an engineer, you'll work as a collaborator, with more senior members coaching and contributing, placing emphasis on:

• High quality output
• Observability and monitoring
• Automated testing in all environments, including production
• Infrastructure as code and DevOps practices
• Knowledge sharing and collaborative problem-solving

What You Need

• We expect you to be comfortable working as part of a team which owns the entire software stack, including supporting infrastructure, throughout the entire software lifecycle - from inception through production to decommissioning under a DevOps culture. You'll value the constraints that continuous delivery places upon engineering processes and embrace testing and observability as first-order concerns in development.

Required Experience:

• Strong grasp of C# .NET development
• Experience with Event-Driven Systems
• Microservices architecture experience
• Testing and deployment expertise
• DevOps culture mindset
• Proven ability to collaborate effectively in distributed teams
• Continuous learning mindset and openness to feedback

go to method of application »

We're looking for low-ego, experienced engineers who collaborate exceptionally well and embrace continual learning. As an engineer, you'll work as a collaborator, with more senior members coaching and contributing, placing emphasis on:

• High quality output
• Observability and monitoring
• Automated testing in all environments, including production
• Infrastructure as code and DevOps practices
• Knowledge sharing and collaborative problem-solving

What You Need

• We expect you to be comfortable working as part of a team which owns the entire software stack, including supporting infrastructure, throughout the entire software lifecycle - from inception through production to decommissioning under a DevOps culture. You'll value the constraints that continuous delivery places upon engineering processes and embrace testing and observability as first-order concerns in development.

Required Experience:

• Strong grasp of C# .NET development
• Experience with Event-Driven Systems
• Microservices architecture experience
• Testing and deployment expertise
• DevOps culture mindset
• Proven ability to collaborate effectively in distributed teams
• Continuous learning mindset and openness to feedback