Repair supervisor at BBOXX

REPAIR SUPERVISOR JOB DESCRIPTION

Reports to: Repair Manager

Location: Distribution Centre (Kisumu)

Purpose: As BBOXX continues to scale its business the equipment refurbishing workload is significantly increasing at distribution centers. A Repair Supervisor will manage the repair team and logistics officer in the repair room and will be a single report to the Repair manager (line). The Supervisor will be responsible for repair technician performance, throughput, quality of repairs, and reporting duties.

Responsibilities:

• Supervision of all aspects of the testing, repair, and refurbishment process.
• Scheduling and monitoring of Technician activities
• Ensuring all processes conform to BBOXX policies and procedures
• Monitoring, implementation, and recording of quality control processes
• Supervise and account for all stock management within Technical Department
• Training, coaching, development, and appraisal of direct Technician reports.
• Reporting of any relevant issues, concerns, desired improvements, corrective actions, etc., to line Manager.
• Assist line manager and HR department in recruitment and disciplinary processes.
• Monitor repair center throughput and suggest improvements
• Manage the disposal process
• Lead fire investigations along with the retail team in case of any fire incident and provide a report to the line manager and device team.
• Assist Repair technicians for product state change for products in the wrong product state

Description of tasks:

• Daily team meeting to review, allocate and agree on tasks.
• Prioritize activity daily and direct Technician’s duties.
• Communicate with the Manager any issues that are or might affect departmental performance and for immediate remediation.
• Monitor and report any variance from BBOXX procedures including but not limited to repair process, refurbishment, and stock.
• Follow up monitored units with the retail team
• Ensure the inventory of refurbishing for all products and main stock spare parts are updated in ERP at all times  
• Ensure we dispose on monthly basis to clear the disposal location.
• Ensure adherence to quality control policy through inspection and checks on products available for reissue and monitoring of longer-term QC testing of solar-charged CU’s.
• Manage daily stock movements and stock locations and report any discrepancies immediately to the Line Manager.
• Act as a mentor for Team and assist in training, development, and assessment of Technicians through daily monitoring of their work performance.
• Ensure that all BBOXX reporting is timely, accurate, and relevant. Work with BBOXX specialists to continually improve monitoring and performance data and reports.
• Advice line Manager of existing or future anticipated Technical HR requirements in anticipation of a change in workloads, peaks inactivity, etc.
• At least 20% of the repair supervisor's time will be spent doing refurbishments to better understand the processes and be able to guide the repair team.
• Monitor spares and tools and ensure the repair team has all they need to carry out their duties. 

Person Specification

• Technical degree (Electronics engineering or related fields)
• 3 years of experience in a technical position
• Problem-solving skills and ability to understand new concepts
• Experience managing a team desirable
• The desire for self-improvement and career progression
• Proficient at using Microsoft computer software
• Positive attitude
• Honest and hardworking
• Must uphold transparency and integrity
• Organized
• Good communication skills