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Triggerise is a non-profit that motivates users – primarily young women and adolescent girls – to make positive choices. We use nudges like reminders, discounts, in person and digital follow-ups, and reward points to encourage our users to access and use healthy products and services. We also support them in becoming entrepreneurs and adding v...
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Scope of Work
Triggerise seeks a consultant (s) to conduct monthly and quarterly client exit interview interviews (CEIs)’s in participating public health facilities, private clinics and pharmacies in Kenya. We seek a consultant (s) to conduct this exercise which is separated into two as indicated:
- Monthly CEIs: We plan on conducting monthly client exit interview surveys in select 10 counties (Homa Bay, Bungoma, Busia, Kakamega, Kisii, Kisumu, Migori, Mombasa, Nairobi and Nyamira) We will use this data to monitor and assess the level of service quality, Tiko clients’ wellbeing using the multidimensional poverty index (MPI) approach. The counties of focus for the survey are
- Quarterly CEIs: Further, we seek to conduct quarterly client exit interview surveys (CEIs) in 6 counties (Kilifi, Kajiado, Machakos, Nakuru, Vihiga and Siaya) in Kenya. This data will help us to monitor and evaluate the quality of services provided in participating facilities
We invite consultant (s) to bid for these two pieces of work separately - consultants are free to bid for both opportunities but must submit two separate proposals
The consultant (s) will conduct data collection using an app/ platform to be provided by Triggerise.
Objectives of the CEIs
The objectives of the respective CEIs are outlined below:
Monthly CEIs
- To understand Tiko users’ wellbeing using the multidimensional poverty index approach.
- To assess Tiko users’ experiences with services and quality of counseling at participating facilities, as well as their perception of the provider/facility friendliness.
Quarterly CEIs
- To assess Tiko users’ experiences with services and quality of counseling at participating facilities, as well as their perception of the provider/facility friendliness.
Research Questions
The CEIs will aim to answer the following research questions:
Monthly CEIs
- To what extent do the young people who access SRH and HIV services on the Tiko platform receive quality services from participating health facilities?
- To what extent are the participating health facilities providing youth-friendly services to young people accessing services on the Tiko platform?
- How can the services be improved to meet the needs of Tiko users?
- What is the wellbeing of Tiko clients using the multidimensional poverty index assessment?
Quarterly CEIs
- To what extent do the young people who access SRH and HIV services on the Tiko platform receive quality services from participating health facilities?
- To what extent are the participating health facilities providing youth-friendly services to young people accessing services on the Tiko platform?
- How can the services be improved to meet the needs of Tiko users?
Survey Approach & Methodology
A quantitative methodological approach will be used to collect data at select Tiko accredited facilities (public facilities, private clinics and pharmacies). Adolescents and young people aged 15 - 19 years will be interviewed.
- Monthly CEIs: the monthly surveys will be implemented monthly, between January and December 2024. The estimated sample size per month is 400 across 10 counties (an average of 40 interviews per county). Triggerise will provide a sampling strategy to guide this work.
- Quarterly CEIs: quarterly CEIs will be implemented every quarter in 2024 in 6 counties . The estimated sample size per month is 240 (an average of 40 interviews per county). Triggerise will provide a sampling strategy to guide this work.
Deliverables
Prepare a project plan, time frame Once the project plan in .ppt slide deck detailing:
- Study work plan including training, pilot, data collection, analysis, reporting and dissemination
- Research ethics and safeguarding
- Timelines for all the tasks in the contract
- The study field team
Technical Requirements
We are looking for a consultant/team/research agency with the following skills and qualifications:
- Demonstrated experience and expertise of similar assignments with Non-Governmental Organizations (NGOs) including how the consultant intends to manage interactions with adolescents and young people
- Demonstrate experience working in Kenya and good knowledge of the Kenyan health system including SRH and HIV service delivery.
- Demonstrated availability of a field team to collect the data
- Demonstrated data analysis and high-quality report-writing capabilities
- Excellent verbal and written communication in English and Kiswahili required for both the management team and the field research team
The consultant should submit the following:
- Provide an activity plan (project plan) of actions to achieve the objectives of the assignment, specifying budgeted hours, timelines and sequence for its consultancy procedure and level of staff to be assigned.
- Incorporate CV's of the proposed professional staff, of the core management team proposed for the engagement and of the authorized representative submitting the proposal. CVs should demonstrate relevant experience of conducting such tasks with organizations similar to Triggerise.
- A list of current and past clients where the bidder has conducted client exit interview surveys (in the past 36 months) along with the name of the organization, contact person, designation, and a contact number. The consultant should submit information about the nature of the services offered and the length of the appointment
Evaluation Criteria
Proposals will be evaluated in two-part. The experience & technical proposal will bear 70% of the total marks while the references and financial capacity will bear 30% of the total score
- Proposals should be clear on the relevant skills, experience and capacity of the applicant, in respect of this RFP.
- Proposals must contain details of the proposed approach to be adopted in order to deliver the service in accordance with the RFP.
- Proposals should clearly indicate compliance with the appropriate data protection, privacy, legal, social, tax and ethical issues applicable to Kenya.
Description
Experience, Skills and Ability
- Past experience in similar work
- Knowledge of the Kenyan health system
- Team member experience in similar work (accompanied by brief CVs)
- Ability of the bidder to fulfill TRIGGERISE's requirements of this task
Weight: 30
Technical Approach and Execution Plan
- Proposals must contain details of the proposed approach to be adopted in delivering on this task in accordance with the RFP
Weight: 30
Financial quotation
- Proposals should include a detailed cost breakdown of proposed budget
Weight: 20
References
- Submit at least three relevant and contactable clients serviced in the past 36 months
Weight: 10
Total Weight: 100
Firms and individuals are invited to submit proposals for this engagement. Proposals should include the contents below and not exceed a maximum length of 10 pages, excluding annexures (budget and summary profiles of proposed personnel)
- Cover page: Summary with basic information such as names, address, contact information, proposed budget, etc.
- Capacity statement: A brief capacity statement as to why your firm and the team you are proposing is well positioned to undertake the engagement
- Qualification to the scope of work: Any qualifications that you may have regarding the scope of work
- Proposed approach: Your proposed approach to delivering on the scope of work requirements
- Proposed personnel: The qualifications and experience of the proposed team
- High level Work plan:proposed work plan with tasks, responsible person/s and timeline
- Budget: Total budget envelope required to deliver the work (in Ksh.), and line-item breakdown of direct costs and overheads
- References of similar engagements undertaken by the firm in the last 36 months
The submission must be clear, concise, and complete. Applicants should submit only such information as is necessary to respond effectively to this request for proposals. Unless specifically requested, extraneous presentation materials are neither necessary nor desired.
Applicants who are interested in submitting for both monthly and quarterly CEIS should submit separate proposals.
Applications/submissions are requested to submit their tender/application documents (technical & financial) proposals to Triggerise via mail procurement@triggerise.org with the subject name Proposal Submission Client Exit Interview Surveys Kenya by the end of day October 24 2023.
We invite consultants to bid for these two pieces of work separately - a consultant is free to bid for both but must submit two separate proposals.
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