Request for Proposals (RFP) -Human Centered Design Firm at John Snow Inc (JSI)

RFP No: HCD_2022_01

What we expect in an HCD firm:

• Physical presence in one or more Global South countries; within 3 hours of EAT time zone highly desirable
• 5–7 years of HCD experience
• Past experience conducting HCD workshops, using design techniques for effective facilitation. Excellent workshop design and facilitation skills; experience developing workshop facilitation guides and coaching others to take on facilitation roles
• Experience supporting HCD-focused research and conducting design research activities, including orienting data collectors for HCD research, generating quality insights, and synthesizing insights in usable formats, and documenting process learnings for a wide range of audiences
• Awareness of HCD team and power dynamics, and demonstrated experience creating inclusive experiences and effectively engaging diverse participants, including people with a tendency to dominate a group, introverts, people with different learning or ability levels, those with less power or sense of personal agency, and underrepresented communities
• A people-oriented team with an empathetic disposition, excellent interpersonal skills, and sensitive to cultural, gender, and sexuality differences
• Professional, responsible, flexible, collaborative, optimistic — and inherently curious about human behavior
• Able to communicate effectively with staff and partners; adept at designing compelling presentations and explaining ideas and their underlying rationale to a range of audiences
• Tech savvy and able to work independently with remote teams spanning different time zones

Skills and experience that provide an added advantage

• HCD certification from a credible institution
• HCD expertise as applied to quality improvement systems
• Experience with remote-enabled HCD practices and tools
• Demonstrated HCD experience with global health projects and in sub-Saharan Africa
• Past experience working on gender and social inclusion; knows what it means to be gender intentional and gender transformative
• Past experience and curiosity in e-learning, adult learning, or continuing education units