Reservations Agent at Boma Inn

The Reservations Agent(Officer) responds to reservation requests from guests, travel agents, and referral networks made through various communication platforms. He/She ensures that reservation hotlines are attended to at all times to meet daily business needs, and is responsible for creating, updating and maintaining reservation records promptly in accordance with guests' booking confirmations. The Reservations Agent(Officer) also tracks future room availability and helps develop forecasts for room revenue and occupancy. Additional duties may include preparing the list of expected arrivals for the front office, assisting in pre-registration activities and processing advance reservation deposits. He/She should know the types of rooms the property has, their locations and layouts, as well as the available packages. He/She also updates the availability of rooms via distribution channels such as GDS, OTA and web booking systems, and follows all policies and procedures of the property for compliance and quality assurance expectations

Responsibilities

• Apply Upselling and Suggestive Selling Techniques
• Provide Sales Services
• Ensure maximum revenue for Hotel

Qualifications

• Communicate and Relate Effectively at the Workplace
• Work in a Team
• Good planning and organizational skills