Restaurant Manager at Accor

Job Description

• The Restaurant Manager oversees the day-to-day operations of the restaurant, ensuring exceptional service, efficient operations, and profitability. They are responsible for managing staff, maintaining quality control, and ensuring customer satisfaction, all while aligning with the organization’s standards and values.

Key Responsibilities:

Operations Management:

• Ensure smooth daily operations of the restaurant, including opening and closing procedures.
• Maintain and enforce health, safety, and hygiene standards in compliance with local regulations.
• Develop and execute strategies to maximize revenue and profitability.
• Monitor inventory levels and coordinate with procurement for timely replenishment of supplies.

Customer Experience:

• Maintain high service standards to ensure customer satisfaction and loyalty.
• Handle customer complaints and feedback professionally to resolve issues promptly.
• Implement creative ideas to enhance the guest dining experience.

Team Leadership:

• Recruit, train, and develop restaurant staff, fostering a culture of teamwork and excellence.
• Schedule and oversee staff shifts, ensuring optimal workforce allocation.
• Conduct regular performance reviews and provide constructive feedback.
• Organize team meetings to communicate goals, updates, and expectations.

Financial Management:

• Prepare and manage the restaurant's budget, including cost control and revenue optimization.
• Monitor and analyze financial performance metrics, such as P&L reports, to meet targets.
• Implement measures to reduce waste and operational inefficiencies.

Marketing and Promotions:

• Collaborate with the marketing team to create and implement promotional activities.
• Ensure consistency in branding and presentation of menu items and promotions.
• Leverage customer data and feedback to tailor offerings and improve services.

Qualifications

• Bachelor’s degree in Hospitality Management or related field.
• 3-5 years of managerial experience in a high-volume restaurant or hospitality setting