Restaurant Supervisor at Gap Recruitment Services Limited

Roles & Responsibilities

• Manage overall restaurant operations.
• Ensure compliance of sanitation, hygiene and safety regulations and report any potential safety hazards.
• Resolving customers’ complaints in a professional manner
• Ensure that all facility standards and steps of service are met through all guests’ interactions
• Organize workflow and ensure that employees understand their duties or delegated tasks.
• Trains new staff and facilitates refresher training for existing staff.
• Conduct performance evaluations whilst encouraging improvement where necessary.
• Monitor employee productivity and provide constructive feedback and coaching.
• Provide leadership and direction for all restaurant staff to ensure the highest level of customer service.
• Organize and conduct work schedules and departmental meetings communicating pertinent information to the staff, such as customer requests and menu changes.
• Improve on day-to-day operational performance that help in achieving organizational goals and targets.
• Stock (inventory) management.
• Any other duty as may be assigned by management from time to time.

Required Qualifications

• Diploma or Degree in Hospitality management or hotel management.
• Hospitality experience of at least 2 years in a busy environment.

Competencies & Interpersonal Skills

• Excellent customer service skills
• Good communication and listening skills.
• Good interpersonal skills
• Ability to work well and remain calm under pressure.
• Interest in food and drinks.
• High standards of personal hygiene and personal grooming.
• Ability to multitask.
• Thorough knowledge of food and beverage operations and products, basic drink service and supervisory knowledge.
• Ability to understand complex situations and provide relevant and timely resolutions.