Retail Pharmaceutical Technologist in Charge at Bollard Consulting Limited

• The Pharmaceutical Technologist In Charge will ensure the pharmacy is adequately stocked, coordinate procurement processes upon approval, and devote full working time and professional effort toward the execution of assigned duties while complying with all lawful instructions.

Key Duties and Responsibilities

• Dispense prescribed and over-the-counter medicines accurately and safely.
• Review, validate, and execute medical prescriptions to ensure appropriateness and legality.
• Advise customers on the safe use of medicines, including dosage, precautions, and potential side effects.
• Ensure all medicines dispensed are safe, secure, authentic, and in good condition.
• Manage delivery, stocking, labelling, and storage of medicines and pharmaceutical products to prevent expiry or deterioration.
• Organize the pharmacy efficiently to enable easy and timely identification of products.
• Ensure all drugs procured meet required quality and regulatory standards.
• Maintain proper storage conditions, packaging integrity, and cold chain requirements.
• Listen attentively to customers’ needs and provide accurate information and professional advice.
• Foster a welcoming, empathetic, and professional environment to enhance customer satisfaction and repeat visits.
• Provide auxiliary medical services including blood pressure monitoring, blood sugar testing, and Body Mass Index (BMI) measurements.
• Prepare medicines where applicable using correct materials and dosages tailored to individual patients.
• Maintain accurate records of patient histories and controlled or heavy medications.
• Keep proper records of supplier invoices, credit notes, and related supplier communications.
• Ensure supplier invoices are accurately captured in the system on the day of delivery.
• Ensure physical stock levels align with system inventory records and promptly report discrepancies to management.
• Ensure all sales transactions are correctly captured, receipts issued to customers, and copies retained for records.
• Oversee fulfilment and timely delivery of online pharmacy orders while maintaining high customer satisfaction standards.
• Stay updated on pharmaceutical advancements through continuous learning, conferences, seminars, and professional collaboration.
• Comply with all applicable laws, regulations, policies, and professional standards.
• Maintain a safe, healthy, and compliant work environment by enforcing safety procedures and standards.
• Communicate customer feedback and issues to management and support service improvement initiatives.
• Ensure punctuality and consistent adherence to assigned work schedules.
• Assist in ensuring all workplace licences and insurance policies remain valid and up to date.
• Maintain high standards of cleanliness, personal grooming, professional attire, and staff presentation, including use of identification badges.
• Ensure general cleanliness and orderliness of the pharmacy premises at all times.
• Ensure the pharmacy management system/software is fully functional and coordinate with service providers for technical support when required.
• Prepare monthly staff work schedules (ROTA) in a timely manner and submit them for approval.
• Collaborate with digital marketing teams on monthly and annual marketing strategies, including advising on pharmaceutical content and stock availability for online platforms.
• Coordinate quarterly Continuous Professional Development (CPD) programmes in collaboration with management.
• Provide leadership, guidance, and professional support to pharmacy staff.
• Work closely with management to support business growth and operational development.
• Strengthen inventory management by managing expiries, dormant stock, DDAs, and cold chain monitoring through proper documentation and temperature logging.