Vivo's mission is to create economic opportunities in Africa through fashion.
Our vision is to see Africa Dressing the World.
Vivo was founded by Wandia Gichuru and Anne Marie Burugu in 2011.
12 years on, we are East Africa’s largest ladies fashion brand, designing and manufacturing 100% on the African continent. More importantly we aim to inspire a who...
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The Retail Training & Development Manager plays a pivotal role in building a culture of retail excellence across Vivo stores. The role is responsible for designing and implementing structured learning and capability-building programs that align with the company’s retail standards, customer journey framework, and commercial goals.
Key Responsibilities
Develop and implement a comprehensive Retail Training Framework and Annual Training Calendar.
Design and deliver engaging training modules on customer experience, sales techniques, product knowledge, retail operations, and leadership.
Develop and maintain standardized induction, refresher, and leadership training programs across all regions.
Partner with Retail, HR, and Operations teams to identify skill gaps and design targeted development interventions.
Establish a 'train-the-trainer' system to empower store and cluster leaders as in-store coaches.
Measure training effectiveness through post-training evaluations, store performance KPIs, and customer experience outcomes.
Develop tools and dashboards to track training completion, feedback, and ROI.
Drive a culture of continuous learning and capability growth across the retail network.
Support leadership development and internal talent mobility through structured pathways.
Key Skills
Strong facilitation and presentation skills; able to engage and inspire diverse teams.
Deep understanding of retail operations, customer experience, and sales processes.
Excellent planning, organization, and program design skills.
Analytical mindset with ability to link training outcomes to business performance.
Excellent communication and collaboration abilities across multiple teams and levels.
Passionate about developing people and fostering continuous improvement.
Qualifications and Experience
Bachelor’s degree in Human Resources, Business, Education, or related field.
Professional certification in Learning & Development, Training, or Coaching is an advantage.
Minimum of 5 years’ experience in retail training, learning and development, or retail operations (fashion/lifestyle retail preferred).
Demonstrated experience developing and delivering training programs at scale.
Familiarity with e-learning tools and blended learning methodologies is a plus.
Proven ability to translate business goals into impactful training initiatives.
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