Jobs at Vivo Fashion Group

Job Purpose

• The Store Design & Visual Merchandising Manager is responsible for developing and implementing Vivo’s retail design and visual merchandising strategy across all stores. The role ensures that every outlet reflects the brand’s aesthetic, delivers an exceptional customer experience, and optimizes product visibility to drive sales.

Key Responsibilities

• Develop and enforce retail design and fit-out standards to ensure consistent, brand-aligned store environments.
• Lead concept design for new store openings, refurbishments, and relocations in collaboration with internal and external partners.
• Oversee store layout planning, lighting, and visual presentation to optimize the customer journey and sales performance.
• Create and maintain planograms to guide effective product placement and visual flow.
• Design and execute visual merchandising campaigns, including window displays, mannequins, props, and seasonal rollouts.
• Partner with Retail Operations, Marketing, and Buying teams to ensure visual alignment with brand campaigns and collections.
• Conduct regular store audits to evaluate visual and design compliance, recommending improvements where needed.
• Train and empower store teams on visual merchandising standards and maintenance practices.
• Benchmark international retail trends to continuously evolve Vivo’s in-store experience.

Key Skills

• Strong creative and aesthetic sense with ability to balance design and commercial objectives.
• Excellent project management skills - able to handle multiple store projects simultaneously.
• Strong technical understanding of retail layouts, space planning, and customer flow.
• Proficiency in design tools such as AutoCAD, SketchUp, or Adobe Creative Suite.
• Excellent communication and collaboration skills with cross-functional teams.
• Eye for detail and passion for fashion, storytelling, and customer experience.
• Ability to lead, coach, and inspire teams to uphold brand standards.

Qualifications & Experience

• Degree or Diploma in Interior Design, Architecture, Fashion Merchandising, or a related field.
• Minimum of 5 years’ experience in retail design, visual merchandising, or visual communication (fashion/lifestyle brands preferred).
• Proven track record in managing store fit-outs and visual merchandising projects end-to-end.
• Experience managing external contractors and vendors while ensuring quality and budget control.
• Demonstrated success in developing VM campaigns that enhance customer engagement and sales.

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Job Purpose

• The Customer Experience Manager ensures Vivo delivers a consistently excellent experience across all customer touchpoints — in-store, online, and post-purchase. This role transforms customer experience into a proactive, insights-driven function that strengthens satisfaction, loyalty, and retention.

Key Responsibilities

• Design and execute Vivo’s Customer Experience (CX) strategy across the entire customer lifecycle.
• Lead the CX team to deliver efficient, empathetic, and solution-oriented support across channels (in-store, online, WhatsApp, social media, and email).
• Develop and monitor CX standards, SLAs, and KPIs including CSAT, NPS, First Response Time, and Resolution Rate.
• Oversee implementation and management of the Vivo Loyalty Program, driving engagement, retention, and lifetime value.
• Manage and maintain accurate customer data in CRM systems; ensure effective segmentation, campaign targeting, and reporting.
• Collect and analyze customer feedback and insights to inform service improvements and product decisions.
• Design and conduct CX training programs for customer service teams and retail staff to enhance service delivery.
• Collaborate with cross-functional teams (Retail, Marketing, E-commerce, and IT) to align customer experience initiatives with business goals.
• Develop and share regular CX dashboards and reports with leadership to drive data-informed decisions.

Key Skills

• Deep understanding of customer journey mapping, CRM systems, and service quality metrics.
• Excellent communication, empathy, and conflict-resolution abilities.
• Strong analytical and reporting skills, with a data-driven approach to decision-making.
• Leadership and people management skills, with the ability to motivate and develop teams.
• Tech-savvy and adaptable to evolving digital tools and omnichannel systems.
• Strong collaboration and influencing skills across departments.
• Passionate about customer advocacy and brand experience.

Qualifications and Experience

• Bachelor’s degree in Business, Marketing, Communications, or related field.
• Minimum of 5 years’ experience in customer experience, CRM, or loyalty management, with at least 2 years in a leadership role.
• Proven track record in managing omnichannel support teams or programs.
• Fashion, lifestyle, or retail industry experience is a distinct advantage.
• Demonstrated experience using data and insights to enhance customer satisfaction and retention.

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Job Purpose

• The Senior Retail Operations Manager plays a critical role in strengthening Vivo’s retail structure as the business scales. This position ensures consistent execution of strategy, accountability for sales and customer experience, and operational excellence across all store clusters. The role bridges strategic retail leadership and frontline execution — driving people development, process discipline, and performance delivery across the store network to achieve growth, consistency, and superior customer satisfaction.

Key Responsibilities

• Lead and oversee multi-store retail operations, ensuring achievement of revenue, profitability, and KPI targets.
• Manage and develop Cluster Leads to drive excellence in store execution, staff capability, and customer experience.
• Implement operational plans and ensure alignment with company strategy, retail standards, and SOPs.
• Conduct regional performance reviews and lead corrective actions to improve underperforming clusters.
• Partner with cross-functional teams to optimize operations and customer outcomes.
• Drive people development initiatives to build strong leadership pipelines within retail teams.
• Champion customer experience excellence and ensure consistency of brand presentation across all stores.
• Oversee cost efficiency, inventory accuracy, and compliance with operational policies across clusters.
• Support new store openings, relocations, and concept rollouts.
• Contribute to strategic retail projects, including technology adoption and process improvement.

Key Skills

• Strong leadership and people management capability with proven experience managing multi-store teams.
• Excellent analytical and commercial acumen; able to interpret performance data to drive decisions.
• Sound understanding of retail KPIs and operational best practices.
• Excellent communication, collaboration, and cross-functional influence skills.
• Strong problem-solving ability, resilience, and adaptability in dynamic environments.
• Passion for customer service and retail excellence.

Qualifications and Experience

• Bachelor’s degree in Business, Retail Management, or related field; MBA is an added advantage.
• Minimum of 8 years’ experience in multi-store or regional retail management, including at least 3 years in a senior leadership role.
• Demonstrated success in driving sales growth, operational efficiency, and customer experience in fashion or consumer retail.
• Proven ability to manage and develop teams across multiple locations.
• Strong understanding of operational processes, stock management, and store profitability drivers.

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Job Purpose

• The Retail Training & Development Manager plays a pivotal role in building a culture of retail excellence across Vivo stores. The role is responsible for designing and implementing structured learning and capability-building programs that align with the company’s retail standards, customer journey framework, and commercial goals.

Key Responsibilities

• Develop and implement a comprehensive Retail Training Framework and Annual Training Calendar.
• Design and deliver engaging training modules on customer experience, sales techniques, product knowledge, retail operations, and leadership.
• Develop and maintain standardized induction, refresher, and leadership training programs across all regions.
• Partner with Retail, HR, and Operations teams to identify skill gaps and design targeted development interventions.
• Establish a 'train-the-trainer' system to empower store and cluster leaders as in-store coaches.
• Measure training effectiveness through post-training evaluations, store performance KPIs, and customer experience outcomes.
• Develop tools and dashboards to track training completion, feedback, and ROI.
• Drive a culture of continuous learning and capability growth across the retail network.
• Support leadership development and internal talent mobility through structured pathways.

Key Skills

• Strong facilitation and presentation skills; able to engage and inspire diverse teams.
• Deep understanding of retail operations, customer experience, and sales processes.
• Excellent planning, organization, and program design skills.
• Analytical mindset with ability to link training outcomes to business performance.
• Excellent communication and collaboration abilities across multiple teams and levels.
• Passionate about developing people and fostering continuous improvement.

Qualifications and Experience

• Bachelor’s degree in Human Resources, Business, Education, or related field.
• Professional certification in Learning & Development, Training, or Coaching is an advantage.
• Minimum of 5 years’ experience in retail training, learning and development, or retail operations (fashion/lifestyle retail preferred).
• Demonstrated experience developing and delivering training programs at scale.
• Familiarity with e-learning tools and blended learning methodologies is a plus.
• Proven ability to translate business goals into impactful training initiatives.

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Job Purpose

• The Marketing Assistant will report directly to the Marketing Manager and play a key role in strengthening our brand’s online presence, driving customer engagement, and supporting integrated marketing campaigns across multiple platforms.
• The Marketing Assistant will manage day-to-day social media activities, support ATL and BTL marketing initiatives, create compelling content, and analyze performance metrics to ensure all marketing efforts align with the brand’s overarching objectives.
• This role is perfect for someone who thrives on creativity, storytelling, and audience engagement—balancing both creative output and strategic execution. If you don’t enjoy keeping up with evolving social media trends, interacting with followers, and optimizing content for impact, this may not be the role for you.

Key Responsibilities:

Content Creation & Social Media Management

• Manage day-to-day social media activities across platforms (Instagram, Facebook, TikTok, Threads, YouTube, Twitter).
• Create, schedule, and publish engaging content that aligns with brand voice, values, and objectives.
• Utilize tools like Canva, StoryMaker, Unfold, and Mojo to create eye-catching graphics and stories.
• Develop social media content calendars in collaboration with the content, ecommerce & retail team.
• Assist in the implementation of short & long-term social media strategies that align with overall marketing goals.
• Establish content pillars for consistent brand messaging across all platforms.
• Monitor trends, audience engagement, and competitors to identify growth opportunities.
• Work closely with the content & marketing team to brief artworks and social media collateral.
• Utilize automation tools to schedule posts and manage content.
• Monitor brand mentions and sentiment to address potential issues promptly.
• Participate in team meetings and brainstorming sessions for new content ideas.
• Design and manage social media surveys to gather customer feedback.

Community Engagement 

•  Increase community engagement through the implementation of powerful social media campaigns and engagement activities and promoting user-generated content.
• Participate in community events and pop-ups to engage the community, collect new leads (emails and phone numbers), and create snackable social media content.
• Support launches of all new collections, products and stores through social media, BTL & ATL campaigns.
• Support development and distribution of targeted community newsletters and blogs.
• Foster and grow an engaged community by encouraging discussions and interactions around brand content.
• Organize and host virtual events, live streams, and interactive sessions to build a strong community presence.
• Collaborate with brand ambassadors and loyal community members to amplify the brand’s voice.
• Assist in Identifying key social media influencers and partners for collaboration to drive community engagement.
• Share relevant and up to date social media information with other parts of the business.

SEO and Content Optimization

• Optimize social media posts for search engines to increase organic reach.
• Conduct keyword research to identify trending topics and relevant hashtags.

Analysis & Reporting

• Regularly analyze and report on social media metrics, providing insights for continuous improvement.
• Stay updated on emerging trends, tools, and best practices. 

Professional / Academic Background

• Graduated with a degree in Marketing, Communications, or a related field.
• Strong understanding of various social media platforms and their respective audiences.
• Basic knowledge of graphic design tools such as Canva, StoryMaker, Unfold, and Mojo.
• Tech-savvy with a keen interest in emerging social media trends and tools.
• At least 1 - 2 years’ experience in social media Marketing or management.

 Essential Skills & Knowledge

• Communication: Strong written and verbal communication skills, with the ability to create engaging content that resonates with our audience.
• Creativity: A creative mindset with the ability to brainstorm and execute innovative content ideas.
• Analytical Skills: Ability to analyze social media metrics and derive actionable insights to improve content performance.
• Problem Solving: A problem-solving mindset to tackle challenges and find effective solutions.
• Collaboration: Experience working in teams and collaborating with other departments to achieve common goals.
• Attention to Detail: Accuracy in content creation and management, ensuring high-quality and error-free posts.
• Project Management: Strong project management skills, with the ability to plan, execute, and oversee social media campaigns and initiatives effectively.

Essential Attributes

• Adaptability: Ability to work in a fast-paced environment, deal with shifting priorities, and adapt to rapid changes.
• Self-Motivation: Self-starter with the ability to work independently and take initiative in content creation and strategy development.
• Enthusiasm: Passion for social media trends, fashion, and lifestyle, with a positive attitude and eagerness to learn.
• Team Player: Strong team player with the ability to build trust and respect within the team.
• Energy & Determination: Enthusiasm, energy, and determination to achieve results and drive engagement.
• Flexibility: Willingness to participate in community events and pop-ups, collect new leads, and create snackable social media content on the go.

The application deadline is 20th November 2025, close of business.